Hi Ashley 'll QI. Just wanted to express how wonderfulit was for "Me'', as a (costumer) , to be treated with such dignity, and respect and encounter ng someone who cared enough to hang in there with me, through the proces. right to the end .to You (completely) eased my fears.Your company (would) be proud.As for my booking, i\ Which by the way."you" made possible, to . and You did "Great". Ijust wanted to share with you , how Very excited I. Am about spending almost a month. In the mountains of Guatemala . Ihave been "Blessed" to have Saied with my Friends for the past 8 years. They have a 42 foot sailboat in Guatemala and we sailto Belize.This time I will be in the mountains for those 21days.It seems obvious to me that ,in my life, at this time, I'm feeling the need to climb a mountain.@ LOL I Do Love adventures. Last but notleast , it was Such a "pleasure" to encounter another Human Being that still has the ability to (laugh) at the "antics" of the world. RE Trump and the wall.@lol. Thanks for sharing in my humour to . Ihave worked in call centres, as well Ashley, so Ifeel(qualified) to say that on a scale of 1to 10 for professionalism ,car ng ,and humour ,"You" my friend are a "1O.". Please pass this text along to the powers that "be" . Your Supervisor . Ashley ,We may never cross paths again in this lfetime but you deserve recognition for a Gob) Well done. Allthe best you You My Friend.

Dear Floyd,

My mom Helene and just want to thank you tor taking the time to help us start our jounney to visit my daughter in Bancelona in March. This process that was camplicated to us on our own became a breeze with your patience, help and kindness. Thank you again for taking the time to help us and not only getting us a terrific deal but explaining the process to us and being courteous to us.

Have a great evening

Employees like Grace are hard to find who have patience and politeness at the same time.

Jennifer was very helpful

I wanted to thank you again for your excellent service! As I said, we travel internationally almost every year and working with you has been by far the best service I've had in a VERY long time. Rest assured that we will be calling you for future travel plans.

Good work by Shayne keep it up.Finally I was able to make my reservation after speaking to all 6 agents with the help of their supervisor. Thank you once again.

Hi,

My name is Ladie,
Normally I do not take my time to give any reviews for services I receive in everyday activities, however the stunning and exceptionally professional service i got from Bailey deserves to be mentioned. Therefore, I asked her to provide me with a link where I could write few lines about the service i received during the process of booking our tickets.

I wanted to point out that Bailey handled everything with the highest level of professionalism, patience and dedication and provided the best quality service you can ever wish to receive. She is an excellent listener, very astute in details, courteous, patient, and above all extremely knowledgeable. Your company should take pride of representatives like Bailey.
Best,
Ladie Osmani

Emma M was extermely helpful in figuring out why I was ubale to respond to my flight booking acknowledgment. A very nice telephonic voice and presence. Thank you Emma.

Jasmine was very helpful, knowledgeable and was very courteous.

Thank you . I am very happy with Elgyn.

I would like to commend your agent who I know as Billy M.

He SAVED us in a very stressful and long process of recovering a return trip itinerary that had been canceled due to error on the part of an airline employee in Johannesburg, SA.

The story: When I went on line to check my aunt's return trip a week before her departure, I found things amiss. I called Traveler Help Desk to find out what was going on and Billy answered the call. Much to my dismay, we discovered that the return flights had been canceled. Billy took charge of the situation and determined what needed to be done to remedy the situation. He instructed me on what I needed to do in order for him to have permission to work directly with the airlines on my behalf, and stayed on task for a WEEK... calling and emailing me every day to keep me appraised of the situation. He managed to resolve the crisis with the original literary reinstated, and with no additional charges to us. I am fantastically grateful to Billy for his skill and his conscientious help. He was patient, sympathetic, and persistent. He took what could have been a horrible situation and turned it into one in which I felt reassured and confident in the outcome.

You are fortunate to have Billy on your staff, and I am grateful to have had him on our account. I have, and will continue, to recommend your company to others on the basis of this experience. It was far and away the most excellent service I have ever encountered in an online travel transaction.

Thank you Emma for all of your help. You were very professional and informative. And I appreciate your patience with me. I'm not very good with all of this flight information . You were a great help to me , thank you again ,

APPRECIATE FOR ABILITY AND GOOD INTEREST WITH CUSTOMER . SHE IS SO POLITE AND RECOMMEND A PROMOTION ACCORDING TO HER CAPABILITY

Grace is very professional and helpful, she was very patient & professional throughout the call

Good evening,

I wanted to send a note to tell you what an amazing employee Ula is. My great grandmother who was 96 passed away and I had to scramble to book flights for 4 people with busy schedules and felt like I was in a logistical nightmare. She was so patient and understanding. She never once got irritated by my changing requests to make it all come together. She made follow up emails and phone calls to me until I could get it all worked out. She is exemplary and I want to make sure someone knows. In a world where everyone just wants to complain about poor service, I want to make sure sure you hear about the great service too! Thanks Ula, you saved me.

Kennedy was very helpful and listened to every detail I gave him.

Greeting and Salutations, this very brief missive is to convey my gratitude and much appreciation for the patient and kind display of customer service and earnest attention that the reservation specialist, Mr. Finlay gave to my reservation and booking.

He was not rebuffed or dismissive of my issues and complication to keep me and my traveling parting together. He exercised keen thought and creativity as he determined to satisfy my request and the predicament.

His character, diligence, and temperament warrants a commendation and recognition from me the recipient, and notification of his supervisor and company. His outstanding customer service bears great credit to himself and the employing company and staff he works for.

Thank you very much for your service, you have really helped me a lot! Super Attentive, patient, good handling of the Spanish language, empathic and above all a lot of quality of service.

I will write to you as soon as I need a purchase again, I assure you!
Millions of thanks!

Superb Services by Ignacio

Mr. Elias.

I am deeply grateful for your attention and passion. In the next reservations I will not hesitate to contact you. And of course, recommend your services.

Greetings and thanks from culiacan sinaloa, mexico.

Kennedy was a good guy , polite and very attentive

I have been treated with 5 stars with this young lady Salome , she is someone very professional if I were in my country I would take it away for me to hire in my business

Claire was very Patient and Professional.

Outstanding service provided by Rico. He has so much patience. He answered so many questions. He is outstanding and should be rewarded.

Thank you for your help. You made our travel arrangements, comfortable. We hope to ask you again.

Anne was amazing and did a fantastic job

Melosa is sweet and helped me finiding a flight and helped in such a crises situation.

Jane was very patient. She is excellent & helpful. It was very difficult for me to book online but she helped me to get my booking sorted. She is a great asset of the company and would request you to give her a raise.

Dear Mr Raizel

Thank You So Much for your excellent service.
On a scale of 1 - 10 and 10 being the highest you are the tops with a (10). You are so patient and helpful even though you knew I was very upset and had difficulty with my son on the conference call, you maintained your professionalism and made my request fulling. I hope your recognized as 1 of the best because I think you are.

Thanks again sooooo much.
Blessing to you and yours forever.

Grace is an excellent person and very patient. I will recommend your services to anybody that needs a help regarding flights. Thank you for the great customer service that you provided. They are fortunate to have you working there and representing them with the public.

A big Thank you! Levi was excellent , knowledgeable and great!

Muy sinceramente quiero agradecer el excelente servicio que Elias me presto cuando llame para comprar un tiquete de vuelo a Colombia Sur America. Elias es una persona con mucho conocimiento y muy profesional en lo que hace. La próxima vez que tenga que comprar un pasaje de avión me comunicaré con él sin pensarlo dos veces. De nuevo, gracias

Jane was very patient. She is excellent. I am a very grousy person but she helped me to get my booking sorted. She is a great asset and would request you to buy her a pizza

Simply one of the best airlines representatives. I have ever sought help from regarding the booking. My flight arrangements were bit complicated, and Zen was so helpful and efficient and personable.

Dylan was excellent. A big thumbs up. He was very professional and patient. He was really great. I would definitely make my future booking with him

I want to compliment your employee Shiney , for helping me to book a flight .She was very very helpful, and it was a pleasure doing business with you, She deserves a gold star

Banny, Am writing to thank you for your excellent service especially answering my every question when I asked them, never interrupting or rushing me in the process. I felt respected. I felt we had a great time spelling the letters of my lengthy name. Mutually quite humorous, Actually, it was your kindness and respect which prompted me to book a second flight with you, a thing I hadn't planned prior. Very helpful was your reviewing with me the details on my e-ticket to make sure we were on the same wave length. Continue your good work. You're very precious and inescapable as a traveller help desk. I cannot recall ever of such genuine service at airline bookings.

I just wanted to pass along my appreciation of your assistant Oggy at the on-line help desk with my booking. I received a call today that my grandmother is very ill in the ICU in Ireland. Both of my parents live here to help me and my family in Indianapolis IN (USA) but desperately wanted to be by her side when she passes. Originally I called and spoke to a Samantha who couldn't get off the phone with me fast enough, uninterested in assisting me. In fact, she instructed me to just close my computer and try again later today to book tickets... Oggy popped up on my screen and was patient and helpful and eventually was able to find a flight that met my parents needs. Thank you for having assistants like him who really care to make Great Customer Service! Much Appreciated, Shannon Presto

Agent Kyle is very patient. He has helped me with the booking and explained everything very thoroughly. He is a valuable asset to your organization and should be recognized for his efforts.

When I originally booked my flight for myself and five young children the departure and destination cities had been swapped. Both the booking agent and I failed to notice the error. When I noticed the error two months later I called and spoke to Rohan. He was very courteous and helpful. He called Delta ( the airline my ticket had been booked with) and advocated for a change of ticket. Without Rohan I would have lost nearly $700 on five unusdable tickets. With Rohan''s advocay I was about to rebook my flight for a fee and will still be able to travel to the Christening of my baby neice. Thank you Rohan!

Tobi has been very helpful. Things got much better after working with him

Good morning,

I would like to take a minute and commend one of your employees, Nicholas Marsh.... especially after I was transferred to Carolyn, his supervisor, in which matters were made much much worse. (carolyn@lbftravel.com)

Nicholas did everything he could to rectify the situation... he was very kind and patient, and made sure to follow up when he said he would.

He took the time to listen to my questions and concerns, and worked with me as the customer.

I could not be more impressed by Nicholas and his skills as a customer service Representative.

If I use smart fares again, which after dealing with, and being hung up on by Carolyn, is truly doubtful, I will go directly through Nicholas.....

Nicholas is truly a kind person, and you can tell he cares about the customer , and enjoys what he does.

Thank you for your time .... and please give Nicholas the necessary praise for his exemplary actions and service!

Thank you.

Jasmine was very helpful and patience

Chase was fantastic and helpful

Siby Thank you so much for your help, nice work and professionalism. Please let know your boss that I am really happy with your work

I was help today by a young man by the name Zen he was very very helpful and very patient and he is a person of his words because he works with me evrystep of the way and he told he was going to call back and he keep his words, I wish veryone that works there treat us customer like how Zen treat me . Thank you Very much

Extremely delighted and happy after talking to Clive

Starc helped me to efficiently resolve my issue and was the only one who listened, understood and investigated my issue and acted accordingly to resolve the problem. Having to speak to 5 different people before being transferred to the supervisor was very frustrating as i had to start explaining my problem from the begining and the time was of critical value.

Elgyn thank you for your condolences! I wanted the company to know that you are an asset and it's people like you that makes a difference of the people by. May God bless you and protect you continue to be a blessing to the company and continue to make a difference if people live. Because usually when did mine.

Santiago was polite, professional and an overall God send. He took great care of me. If it were not for him I would have never dealt with Smart Fares again. I had spoken to a rep. (Barbara) that was rude and short with me and I had to remind her that I am a paying customer. Wow!!

Customer Service is awesome and Employee Name Elgyn was very helpful in at the time of when needed help. Elgyn rpovided very high quality customer service and was awesome person when it came to customer support. Elgyn made a difference in the company life that he works for. Great Job Elgyn and I wish you much success and continue to be agreat person as you are.

Dear Sir,

I woud like to express my appreciation for the excellent and most competent assistance given me just now by Travel Consultant, Chad Thomas. His coutesy, his attention to detail, his diligent research amd his ability to respond to what I would be at times wondering aloud were notable. In these days when too many companies provide painfully inadequate training to their employees as to how to render service to their customers, it was a pleasure to be assisted in my reservation and booking procedure by Mr. Thomas.

Thank you for your attention,
truly,

Thanks for quick response and helping, also checking and being a bridge between the insurance and customer end. I am literally suffering from severe back pain and in complete rest, and I wouldn't have wished for this call to go any easier, thanks for understanding and making the customer's life easy.

Dear Mr Cyrus,

I just had a complicated re-booking which was handled with courtesy professionalism and wonderful customer service by Miss Sarena.
I can only say that we will always make an effort to book with you again when possible
Please give my kind regards to Sarena she is an excellent role model for all your agents

Most sincerely yours
Christopher Grierson

Bns días,

estoy muy agradecida con el profesionalismo que usted me brindo en este dia.Personas como usted son las que hacen la buena diferencia entre un compañero(a) que no sabe escuchar y entender a nosotros los clientes.A la compañia que usted representa les dejo saber que en usted Sr. Mario tienen un excelente especialista, les felicito.Cordialmente la Sra Lydia Rosa.

Good day Sir.

Everything is ok here and with my flight.
Thank you again for your outstanding support, I will definitely contact you again in the future for any flight plans.
Again thank you very much and you have a wonderful rest your day

Aaron was outstanding, Efficient and has very Good Product Knowledge.

Banny was very Professional polite and kind

Mani was quick, Spoke clearly and was very easy to deal with, She was efficient, Excellent speaker and a wonderful Rep for the company.

Buenos dias!

Estimado Sr :
Me dirijo a usted para manifestarle mi agradecimiento por el tiempo y la atención que me brindo durante estos días la Sra Salome. Ella es una persona muy pediente a sus clientes, carismatica en su travajo y se le nota que le encanta lo que hace a cada ves que nesecito un vuelo y consejos me a ayudado con mucho gusto.

solo queria manifesrale que estoy contenta con su servicio. gracias por tener persona como ella.
Merci et bonne journée!

Upon calling this place of business I had no idea who I would be speaking with.

Banny was my executive and handled the call like one. He stuck to his word and made sure my flight to Rome would be peaceful and spacious. After 2 hours of him working his way to a resolve, Banny came through with a great, fair deal. I recommend working with Banny. He did a great job!!!!

Thanks Banny.

Mr. Flynn treated me very well. He knows a lot of his work. He explained me everything in details. He is a very nice person and would definitely call him for future booking.

Hi Flynn,

Thank you for being a wonderful and very professional TRAVEL AGENT..
I look forward to our continuing professional relationship. Never enjoyed spending money more then with you.

Amazing Services and he was courteous, helpful and outstanding.

Wanted to recommend Banny for his amazing work

My name is James Ronan. I have been travelling for a very long time and mostly I am on the plane due to business purpose. Today I have called and spoke to one of your agent Huxley who is very efficient in his work. He is a good guy and is very thorough with all the information. He is very knowledgeable and go above all his capabilities to help the customer. He has explained me everything very clearly and I wish that I have and employee like him in my organization. He is an asset to your company and should be appreciated for his hard work. I know that most of the people don't share the feedback but after speaking to him I feel the need to share my experience with you.

Very Happy with the services by Banny

To whom it may concern,

I had Siby assist me with a ticket and hotel accommodations purchase for my fiancee after I was not able to speak to other representatives.

In finding out that I could not be assisted by the other gentleman, a lady tried to help me whom got the very first information that I shared with her, incorrectly. I therefore asked if I could be assisted by someone else and was hung up upon.

I then called back, got another girl/lady who also got the departure city of Barcelona [Venezuela] conflicted with that of Barcelona Spain (understood that mistakes occur but it was the very first information shared). In my frustration, I asked for someone else and was told that I would need to call back.

I then got in touch with Siby who took my desires down and although had a similar slip on the city being in Spain rather than Venezuela after a few minutes of dialogue, commenced upon helping me the entire rest of the way with complete professionalism and competency.

The interaction that I had, enabled me to feel that I would be taken care of completely.

Although this was merely a [feelling] of comfort at the time, this comfort was proven to be the case with Siby due to his attention to detail which caused me to feel that same attention and which caused me to feel the need to look at my previously arranged ticket again, which to me was sucfficiant/correct. It was not. Siby helped me to make a change to my middle name initial which needed to be the full name. After giving Siby the information of my fiancee, we also arranged our hotel accommodation and due to Siby's emphasis upon perfection, I checked to ensure that I had given him correct information which was [not] the case so acquired and supplied her passport document at which point Siby finalized our arrangements to perfection.
I am left feeling that [Siby] needs to be the person [training] the attendants as that professionalism/detail would definitely be that which I would want from every single one of my employees.
I have been self employed for my entire working life.
I once again, want to thank you Siby for your superior care and professionalism. Sincerely

Very much impressive work and Amazing services!

It was so nice to have a travel agent. Thomas cook has abandon us and you have some great people working for you. I want like to recommend Cory for the appraisals. He did a fantastic job and want to speak to Cory again whenever I book.He is a great person and helped me when I required.

I saw many reviews of your website online, mostly negative but I thought of giving it a chance but Roney changed my perception and I would definitely be coming back here. I would first of all go and post a good review online, if possible please do something extra for Roney for his wonderful services.

Pleased with her services

I know it's been a couple of weeks but I still wanted to write you a quick review.

I want to THANK YOU for your time, your efforts and going the extra mile to make sure my boys and I got those tickets to be able to spend Christmas with family after a life changing year.

I appreciate you staying over your allocated shift time just to secure the best deal within our specific dates (due to school holiday) at peak travel time. Yes, I had to pay a premium but you found the most convenient and workable itinerary and for that I am very grateful.

We are traveling on Premium economy going and coming back with regular economy...and you were willing to talk to your manager, Hugh, to see what else you could do for our trip back so that we don't have a stop and/or we can also travel back premium economy.

I believe, based on your displayed persistence and integrity, that you would have been/or will be been in touch if you find a better deal.

Prior to talking to you, I had dealt with another of your colleagues who was ok but not as helpful. A couple days after talking to you and securing a deal, I had to call back to clarify why I hadn't received the tickets despite paying in full, and dealt with a very rude, abrupt and unpleasant colleague of yours. I had to involve the manager on duty to resolve the issue. What a stark difference to YOUR outstanding customer service Rico.

Thank you once again for doing such an excellent job. Wish you the best for he future.

Kind regards,

Salvin was outstanding very informative . Very much pleased with the service.

I spoke with Santiago and I feel he was the first person who has been totally honest with me everybody else had lied morphe Luke and everybody the backed Murphy up this is the first person who I can honestly say I feel like I trust him Santiago was very very good he checked into things he apologized profusely for the mistake made by Murphy and for my time and for everything that happened I would book again with the company because of him not because of anybody else but because of Santiago and the way he handled the situation he was very very good

Wes,I cannot thank you enough for the excellent service that you provided to me this week. As I have gone about making my other travel arrangements it strikes me how MUCH easier it was working with you on the most complex piece. Thank you for your patience and tenacity in finding flights that worked with my schedule. You allowed me to see my cousin installed as the new Secretary of the Smithsonian AND to also get to Texas to see the Formula 1 races with my children which is a family tradition that I did not want to miss. I wasn't sure at first that I would be able to do both but with your help I am able to and I wanted to tell you how very much I appreciate what you did. Please share this letter with your supervisor . I think they should know what a talented employee they have in you. Keep up the good work and Thank you. Traveler Help Desk will DEFINITELY be my first stop when making travel plans in the future.

We are not app users so thought of call the reservation center and found Jane who provided us an excellent service. She was patienceful, expert and arranged everything as per our requirement.

Jordan provided a delightful service and took care of all the requirements starting from Seats , Connections , Changes in Flight Times. Jordan has provided the top class service . He is efficient and detailed with all the information.

Quiero tomarme un momento para agradecerle la ayuda que usted me ofrecio durante mi compras de billetes de vuelo. Su excelente servicio al cliente refleja gran profesionalismo y el entusiasmo de usted y su agencia. Yo estoy muy contento con mi compra y le voy a recomendar su servicios a mi socios. En hora buena y le deseo mucho exito.

Roberto Fuertes
Director de Protocolo

Chase was very patient. He is excellent & helpful. He is a great asset of the company and would request you to give him a raise

Traveler Managers,

It was a pleasure to have a recent discussion with a very dedicated travel representative Mr. Elias. Mr. Elias went out of his way to assist my wife Esperanza V. Papineau with her international travels to Mexico to visit her elderly mother for the holidays. It is seldom these days that you talk to an avid customer service representative who took pain staking patients to make sure my wife was definitely pleased with her travel. As a matter of fact he went out of his way to offer Esperanza the epitome of a pleasing experience for her future travel at midnight our east coast time. Well Done Elias!!!!!

Ashely was very professional, patient and very informative.

I’m sorry for hanging up quick on the phone, But again thank you so much for your service and your help. you have an excellent attitude, excellent customer service. I will definitely recommend you to my friends to book their flights with you. you work with lot of patience and full satisfaction.If I will still be alive next year I will make sure I will come back to you again thanks a lot 🙏🏽.

Charlotte was very helpful kind and patient. Me and my wife are very happy with the services provided by Charlotte.

Varin was very polite and helpful.

I must take this time to express the great gratitude for the excellent service, customer care, and outstanding help you have given me in the trip you put together. The arrangement was perfect, and your care for the short layover, followed by your schedule change; this is truly Customer Care. I will continue to cal You and use Smartfares.com for all my travel needs, and most certainly will Highly Recommend you to my relatives and friends. Thank you !!!!!!!!
Merry Christmas and a Blessed New Year to You and Family

The greatest gift during this time of year, is being able to spend time with family. From the bottom of my heart, please know how grateful I am that you were able to help bring our family together. Hope you and your family our blessed during the holiday season. Merry Christmas and Happy New Year! Once again, Thank you.