Frequently Asked Questions ( FAQ's)
Most airlines allow us to make a change on the Dates and time of a reservation. For any changes to the reservation, kindly contact our Help Desk on Toll free number +1-858-256-7282 (Intl.) and the representatives will check on the airline penalties and rules for your specific ticket..
Most airlines allow us to make a change on the Departure and arrival airports of a reservation. For any changes to the reservation, kindly contact our Help Desk on Toll free number +1-858-256-7282 (Intl.) and the representatives will check on the airline penalties and rules for your specific ticket.
Names on a Reservation can never be changed or altered for any reason. You can contact our Help desk on Toll free number +1-858-256-7282 (Intl.) and our representatives will check with the airlines if any amendments can be done
You can call on our Toll free number +1-858-256-7282 (Intl.) for assistance on your air reservation. Our Customer Service Team is available 24x7, 365 Days. You may also email your questions/ comments/ concerns to customerservice@travlerhelpdesk.com
If you need to add additional passengers to an existing reservation, you can call on our Toll free number +1-858-256-7282 (Intl.) for assistance. Our Customer Service Team is available 24x7, 365 Days.
A child below the age of 18 travelling alone is considered an Unaccompanied Minor. Every airline has established their own rules and regulations regarding the reservations of unaccompanied minors. For reservations of Unaccompanied minors, kindly contact us on our Toll free number +1-858-256-7282 (Intl.).
For Domestic Travel: An infant is considered a child from 0-24 months. You may travel with infant in lap at no additional charge. For added comfort and security in flight, most airlines suggest you purchase a seat for the infant. Infants occupying a seat are subject to the full adult fare. You may be required to provide proof of age (such as a birth certificate or passport) at the airport for any children.
Please visit the airlines website for airlines specific rules and regulations, for child safety seats/stroller/bassinet information.
For International Travel: For an international travel, a separate ticket is required for every infant whether it’s in lap or in a separate seat. Depending on the destination, the airline may offer a discounted fare for the infant. Please note that most infant tickets purchased via our website for international travel require a paper ticket. A shipping fee of $19 for the USA or $38 for Canada will apply. Tickets may only be shipped to the billing address.
You may also reserve and purchase the infant ticket directly from the airline. You must provide them with the accompanying adult ticket information. Some airlines have different rules and regulations regarding infants. We highly recommend you visit the airlines website for their specific rules and regulations.
When an adult travels with 2 infants, the adult may only hold ONE infant. An additional seat at the adult fare must be purchased for the 2nd infant. Maximum number of infants per adult is 2. For airport security information related to traveling with infants and children, please visit the TSA website at: http://www.tsa.gov/travelers/airtravel/children/index.shtm
Please visit our Airline Contact page which will provide you with the toll free phone numbers for a list of world-wide airlines. You may also visit the airlines website for assistance.
The Airline inventory changes frequently and thus airfares keep fluctuating. There is a possibility that from the time that you initially select a flight option until the time you confirm the reservation there is a revision in the fares and you may face difficulty in completing your reservation. We suggest that you contact our Help Desk on our Toll free number +1-858-256-7282 (Intl.) to book your travel.
If you are receiving an error message it means that the airline is unable to confirm the requested flight at the fare listed as the airline inventory changes frequently.
We offer special fares which are mostly non-refundable. You can contact our Help desk on our Toll Free number +1-858-256-7282 (Intl.) and the representatives will check on the airline penalties and rules for your specific ticket.
Once you decide to cancel the reservation you are subject to the “Terms and Conditions” of Cancelation as stated by the airlines..
Our website does offer fares for multiple destinations Itinerary. Please click on “Multi city” tab on the "Flight Search" screen to book your itinerary.
Seat numbers are automatically assigned after your reservation has been ticketed on all applicable flights. To change your seat assignments or select a seat please call our Help Desk on our Toll Free number +1-858-256-7282 (Intl.) or contact the airlines directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.
Our website does offer fares for multiple destinations Itinerary. Please click on “Multi city” tab on the "Flight Search" screen to book your itinerary.
While making a reservation you will see a section that allows you to request a special meal. This request will be sent to the airline and will be requested on all applicable flights. Although we can pass your meal request to the respective airlines, we cannot guarantee that the request will be honored.
If you wish to change your meal choice you can contact the airline directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.
We are unable to accept vouchers or airline coupons as partial or full payment towards the purchase of an airline ticket on our website. It is suggested that you contact the issuing airline directly. For a list of world-wide airline phone numbers, please visit the Airline Contact page.
Airline regulations prohibit us from holding reservations. To ensure you receive the discounted fare the tickets need to purchase the ticket(s) immediately. Airfares are not guaranteed until ticketed and the fare will expire if the reservation is not confirmed and ticketed.
For most US domestic travel, airlines do not offer a child discount and will charge full fare. For International travel, child and infant fares vary depending on the airline.
The form of payment accepted to purchase online is a valid US or Canadian credit or debit card. Debit cards may be used but are generally subject to low daily limits that may cause the payment process to be rejected, i.e. Credit card declined. We accept the following types of major credit cards: American Express, Visa, Master Card, Discover, and Diners Club. If you do not have a valid credit card then tickets may not be purchased on-line. Only one card may be used to purchase the ticket(s) on a given reservation.
To complete the purchase process you will need to enter information about the credit card and have this information validated before a ticket or a final confirmation is issued. If the entered credit card information is not valid then an error will be generated and an e-mail sent to you (at the e-mail address specified by you) indicating that the credit card has been declined. In order to keep the reservation you must call the Help Desk on our Toll Free number +1-858-256-7282 (Intl.) and provide the Representative with valid credit card information within 24 hours of making the reservation, or the reservation may be terminated. Please be aware we have no control of the airlines taking their seats back for inventory purposes from an un-ticketed reservation without notice. Most credit card declines are the result of inaccurate information being entered into the website payment page such as transposing credit card digits, having the wrong security code or expiration date, or the name on the card and address are inconsistent. These problems can be remedied by simply calling Help Desk and correcting the entered data
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Although Credit Cards are suggested, we do accept Debit cards with Visa or Master card logos on them. Debit cards normally have a lower daily spending limit which can cause complications when purchasing an airline ticket online. It is highly recommended you contact your bank prior to purchase to ensure the daily spending limit will cover the cost of ticket(s). Please advise them you are purchasing tickets online. This may also protect you from a security block being placed on your account. Also please note that Debit cards have a stricter fraud screening which can cause delays in confirmation. If for any reason your card is declined, you will be notified via email. Please be advised you will be responsible for contacting your bank to clear up any problems. The airlines have the right to lapse the fare and cancel the reservation when full payment is not received.
We accept most pre-paid credit cards however; we highly recommend using a standard credit card. The bank’s processing time, flexibility and ability differs greatly from that of a debit or credit card.
All of our fares are listed in US Dollars. As stated on our home page, all of our prices are quoted in US dollars. We do accept Canadian credit/debit card and the final charges on your Canadian statement will be in Canadian Dollars after our price quote has been converted from US Dollars. Since the currency exchange rate is based upon your credit card company’s conversion rate tool at the time your charge is processed, your final amount may vary.
Yes, we do accept Canadian credit/debit cards for payment. The amount will be converted to Canadian dollars and these amounts are what will appear on your billing statements. Since the currency exchange rate is based upon your credit card company’s conversion rate tool at the time your charge is processed, your final amount may vary.
Traveler Helpdesk has recently started allowing credits cards issued outside the US/Canada to be used as a form of payment for certain itineraries. There are some stipulations involved and in even rarer cases additional fees collected. If Traveler Helpdesk does require certain documents and/or charge a fee you will be prompted on the site prior to you accepting and clicking purchase. If you have further questions please call on our Toll free number +1-858-256-7282 (Intl.) or email us at customerservice@travelerhelpdesk.com.
There are many reasons a card can be declined. Some problems include: insufficient funds, low daily spending limit, billing address verification failed, and internet fraud screening.
Please know that in most cases the airline will only allow a flight request to hold for 24hrs before the fare expires and the request is canceled. You will be notified if your card is declined and you will have to contact the credit card company to clear up the problem. Once the problem is resolved you can call our Help Desk, 24 x 7 to have the ticket processed
Yes, all service fees and taxes are included into your final total when searching online for a flight. You are able to click on the "taxes/fees" choice to see a breakdown of all separate amounts that create your final total and amount charged to your card
You will see separate charges on your credit/debit card for accounting reasons. However, when all amounts are added up they will not exceed the final amount you agreed to pay online.
After you have completed the online request you will receive a booking reference code. It is a 6 character code that will either be made up of both letters and numbers or just letters only. You can monitor the progress of your request by visiting our informational websites. If your code has only letters please visit http://www.virtuallythere.com/ and if your code has both letters and numbers please visit http://www.checkmytrip.com/. Once the airline has fully confirmed and issued your tickets you will receive a second and final email confirming your request. If you did not receive a final confirmation, it may be because your internet provider has blocked it as possible spam. Please take a moment to check your spam/junk folder.
Once you have completed the online request you will instantaneously receive an email acknowledging your request which will include a booking reference code. If you don’t receive it within few minutes you may have entered your email incorrectly or your email server has routed the email to a spam/junk folder. It is suggested to call our Help Desk on our Toll free number +1-858-256-7282 (Intl.) if you don’t receive an email after making your request.
If you need another copy of your itinerary you can use your booking reference code to take a print by following these instructions: your reference code is a 6 character code that will either be made up of both letters and numbers or just letters only. If your code has only letters you will visit http://www.virtuallythere.com/ and if your code has both letters and numbers you will visit http://www.checkmytrip.com/ and can print the information from there.
Some airlines do not have ticketing and/or baggage transfer agreements with each other therefore causing the itinerary you chose to be invalid and unable to be confirmed and ticketed by the airline. If this situation arises your request will be cancelled and nothing will be charged to your card.
You can then proceed to go back online to choose an alternate itinerary or call on our Toll free number +1-858-256-7282 (Intl.) for assistance.
Our system is programmed to automatically issue e-tickets. If the airline prohibits an e-ticket due to some technical reasons, we will notify you within 24 hours of your booking. An additional Fedex shipping charge will be applied to your total charges if you agree for Paper Tickets. If you are concerned about having a paper ticket, you may call our Help Desk on our Toll free number +1-858-256-7282 (Intl.).
Questions about the shipping process
If the airline prohibits an e-ticket due to some technical reasons, we will notify you within 24 hours of your booking. The tickets will be shipped via Fed Ex second day delivery to your Billing address only.
We can also ship over night packages and set up Saturday deliveries when necessary. Please know that we do NOT ship outside the US/Canada. Kindly allow extra days if purchasing a ticket on the weekends/holidays.
We use Fedex 3 day shipping to send all paper tickets to our customers. For shipments within the continental US, the Fedex shipping charge is $19.00 for the standard 2 day shipping. For shipments including Hawaii, Alaska, Puerto Rico, and the US Virgin Islands, there will be a $25.00 charge. If we have to ship to anywhere in Canada there will be a $38.00 charge.
If you have not received tickets in the mail it is most likely because you were issued electronic tickets ( e-tickets). If you were issued e-tickets your email confirmation serves as your ticket receipt. The airline will only require a valid government issued ID such as a passport/Drivers license/state ID in order to check in and receive a boarding pass.
If you purchased paper tickets our shipping department will send them via Fed Ex and will also send an email to the traveler advising the Fed Ex tracking number in order for you to track your package. The tickets are normally sent with a 3 day delivery but can take longer if over a weekend/holiday. You can use your tracking number on the http://www.fedex.com/ to view the status. If 4 or more days have passed, you may call our Help Desk on our Toll free number +1-858-256-7282 (Intl.) for assistance.
Unfortunately Fed Ex will not deliver to a PO Box, FPO, or APO address. If you are certain you have a paper ticket, you will need to contact our shipping department to supply us with your physical mailing address in order to have your tickets shipped.
We are not able to ship to any other address than the one attached to the billing credit/debit card being used.
Electronic tickets (e-tickets) make traveling convenient as it eliminates the worry of loss or theft of your paper tickets. You will be required to carry government issued photo identification (such as driver’s license or passport) for check-in, to the airport.
Some airlines may allow check-in online and print your boarding pass up to 24 hours in advance. Passengers must have a printed boarding pass in order to proceed through security and those who do not have a boarding pass should go to the airline ticket counter prior to going through the security checkpoint.
It is advisable that you reconfirm your flights at least 72hrs prior to departure directly with the airline.
For domestic travel in the U.S., passengers under the age of 18 are not required to have identification. However, the adults who are responsible for the child at the departure airport and arrival airport are required to have identification. While the airlines typically do not specify the identification required for the adult who drops off or picks up the child, the same kinds of photo identification that an adult uses for airline travel should be sufficient and/or a valid Birth Certificate.
If a child is traveling unaccompanied on an international flight, there may be additional requirements such as Passports/Visas. Depending on the circumstances, you may need to have additional documentation to allow a child to leave the departure country or to enter the destination country. Contact the appropriate authorities for each involved country to ensure that all requirements are being met.
Most airlines allow unaccompanied children at or above a certain age to fly, though usually with several restrictions. Programs vary widely from airline to airline, and no two airlines will have the same polices, which is why we suggest you to call us on our Toll free number +1-858-256-7282 (Intl.) for assistance or make direct reservations with the airline for unaccompanied minors.
In the U.S., there are no clear regulatory guidelines with respect to unaccompanied children, so it is important that you take the time to understand the specific policies of the airline and then make the reservation.
Itineraries will sometimes involve an airport transfer when certain airlines don’t fly to your requested destination from one airport to another such as EWR and JFK in New York City. The switch of airports is carried out at the travelers own expense and will require the traveler to collect their luggage and transfer to the next airport where he/she will then check-in with the next scheduled airline. Most itineraries that involve a switch of airports are normally priced lower which is why it is offered as a viable option on the website.
When packing, please remember that new Federal carry-on rules allow for only one standard-size carry-on bag and one personal item such as purse, laptop computer, small book-type backpack or briefcase.
The Transportation Security Administration requests travelers not to lock their checked luggage. If your bag is locked and there is a need to inspect the bag, the locks will be removed by security. New Federal security rules require customers who have checked baggage to fly on the same flight as their checked bags. If you are checking your bags, be sure your name and contact information is on the outside and inside of each bag.
If you're checking bags for a domestic flight, you should arrive at the airport 90 minutes prior to departure. If you only have carry-on luggage, plan to arrive 60 minutes prior to departure. For international flights, it's recommended that you arrive at least two hours prior to departure. For international flights all passengers will need their passports.
Have your government-issued photo ID available at all times, as well as a printed itinerary if you're traveling with an electronic ticket. As per FAA rules, if you are traveling on a domestic flight with a child or children under the age of 18, they do not need a photo ID as long as the accompanying adult certifies their identity.
It is advisable that you reconfirm your flights at least 72hrs prior to departure directly with the airline to ensure that no last minute schedule changes have occurred.
If you wish to reconfirm your flights with the airlines or if you have any questions about a particular airline's rules, please contact the airlines directly. For a list of airline phone numbers, please visit the Airline Contact page.
Most U.S. citizens must use a U.S. passport to travel overseas and reenter the United States. A passport is an internationally recognized travel document that verifies your identity and citizenship. Only the U.S. Department of State and U.S. Embassies and Consulates have the authority to issue or verify U.S. passports.
Most foreign countries require a valid passport to enter and leave. Some countries may allow you to enter with only a birth certificate, or with a birth certificate and a driver’s license, but all persons, including U.S. citizens, traveling by air, must present a valid passport to reenter the United States.
If you are traveling by land or sea, you must provide evidence of both your U.S. citizenship and your identity (regular driver's license and birth certificate) when you reenter the United States. For many land or sea trips this means you can travel using the new U.S. passport card instead of the normal passport book. Read more about U.S. passport requirements.
Recommendations made by the Department of Homeland Security's caused passport rules to change in 2007, when travelers began needing passports if returning to the US by air from Canada and Mexico. DHS has also been requiring passports from US citizens crossing Mexican and Canadian borders by land or sea as of June 1, 2009.
Some Caribbean islands are US territories -- you do not need a passport to travel to Puerto Rico or the US Virgin Islands by sea, air or spaceship any more than you need a passport to drive from Manhattan to Montana. Guam, US Samoa, Palau and other Micronesian islands are also US territories.
In order to travel to and from US territories in the Caribbean (Puerto Rico and the US Virgin Islands -- St. Thomas, St. Croix and St. John) from the mainland US by air, you will need:
A passport is definitely needed to leave and then return to the US Virgin Islands (like hopping to the British Virgin Islands).
What about your children? Some countries have instituted requirements to help prevent child abductions and may require travelers to present proof of relationship to the children and evidence of consent from any non-accompanying parent(s). Visit our child abduction country information pages for information about your destination.
When does your passport expire? Some countries require that a traveler’s passport be valid for at least six months beyond the dates of the trip. Contact the embassy of your foreign destination for more information.
Passport, visa, and health requirements vary by country of destination. Make sure you get all the information you need well in advance of your trip. Passports are now required for all U.S. citizens traveling to or from the United States via air, to/from Canada, Mexico, Central and South America, the Caribbean (with the exception of Puerto Rico and the U.S. Virgin Islands), and Bermuda. These requirements have been temporarily modified because of the high demand and the State Department’s inability to meet the needs in a timely manner. Refer to US Passport Information for the latest requirements and regulations. Beginning in summer of 2008, passports will be required for all U.S. citizens traveling to or from the United States via land and sea, regardless of destination.
United States citizens can visit the State Department’s web site http://travel.state.gov or call the U.S. National Passport Information Center: (877) 4USA-PPT. Please allow 10-12 weeks for processing of the passport application. If you need to travel urgently and require a passport sooner, please visit http://travel.state.gov for additional information on expedited processing.
To find out more information about how to obtain a Passport, please visit http://travel.state.gov/passport/passport_1738.html.
To find frequently asked questions about the New Travel Document Requirements, please visit http://travel.state.gov/travel/cbpmc/cbpmc_2225.html.
To find foreign country entry requirements, please visit http://travel.state.gov/travel/tips/brochures/brochures_1229.html.
All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called 'Conditions'. This information will also be in your confirmation email.
A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else's card provided you have their permission. If this is the case please mention the card holder's name, and that they have given permission for you to use their card, in the 'comments' box when you make your reservation.
As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your pin code, so you can access your confirmation online at 'My Booking'. We also send you a confirmation email with all your booking information.
Yes, it's easy. You can cancel or change your booking via our self-service tool 'My Booking'. Please, remember to check the hotel's cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the 'Conditions' column.
Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to 'My Booking'. On 'My Booking' you can view, change or cancel your booking. Please keep your pin code confidential.
All of the hotel's details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking.
Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.
We will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under 'Hotel Policies', in the room description under 'conditions' and in your confirmation.
We will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under 'Hotel Policies', in the room description under 'conditions' and in your confirmation.
Information regarding children and extra beds/cots is located under 'Hotel Policies', please take note of the following:
All of the hotel's details, including telephone and email address, are provided in the online booking confirmation, confirmation email and in My Booking.
Once you have entered the dates of your stay, the rates will be clearly displayed alongside the available room types.
Yes, it is possible. Please take extra care when entering all of your information, especially your credit card number, as we may not have enough time to contact you to amend any errors that could jeopardise your reservation.
We automatically shows only those hotels that have availability for the dates you enter.
Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a 'Sort by:' bar, which includes the option of sorting the hotels price. When you click on 'price' you can sort the hotels by price, combined with specific available room types.
Yes, you can refine your search in several ways:
On the left hand side of the hotel's Booking.com page you can see a map, by clicking on 'Show Map' you can see the hotel's location. The hotel you are looking at will be tagged in orange, nearby hotels are tagged in blue. Your confirmation email will also contain a link that allows you to map your route to the hotel.
There are 2 ways you can search for family rooms:
After you select your destination and dates of your stay, a list of available hotels is displayed. Then you will see the option "refine your search" below the "search" button on the left side, you must click on one of the categories. This will allow you to filter hotels which offer specific facilities.
Yes, you can. After you have entered your destination and started your search you will see a list of hotels. On the left of the page is a filter box called 'Refine your search', under 'Facilities' you can check the box 'Rooms/Facilities for Disabled Guests'. This will limit your search results to hotels that can meet your needs. We advise guests to contact us to confirm availability prior to booking.
Information regarding children and extra beds/cots is located under 'Hotel Policies', please take note of the following:
A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bedding preference in the 'Special Requests' box during the booking process
It means that the policies for that room type differ from normal hotel policy, usually because a special low rate. When you roll your curser over the text you can see an explanation for the conditions, please read it carefully.
Information regarding extra beds is located under 'Hotel Policies', please take note of the following:
All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your curser over the text in the column called 'Conditions'. This information will also be in your confirmation email and on 'My Booking'.
The rate we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.
This depends on the hotel and on the room type selected, but it's easy to see what is included by checking the text under the room name. Tax requirements change from country to country so it is always good to check. You can see more detailed information about what is included in the price by rolling your cursor over the text in the column called 'Conditions'. This information will also be in your confirmation email and on 'My Booking'.
This depends on the hotel and the room type. You can see if it is included by checking the text just below the room name. If it is not included you can roll your cursor over the text in the column called 'Conditions', to find out if it is available and what, if any, the additional costs are. This information will also be included in your confirmation email and in My Booking.
No, we do not charge any fees at all.
This rate is the highest price advertised by that hotel on our website for this room for the following months. These are neither rack rates nor competitors rates.
We provide the best available rates for the dates of your stay. It is not possible to have any further reductions on the price.
Information regarding children is located under 'Hotel Policies', please take note of the following:
You cannot use the vouchers when booking on our website. You will have to follow the procedures described by the organisation issuing the voucher.
A valid credit card is needed to guarantee the reservation with the hotel. However, you can make a booking using someone else's card provided you have their permission. If this is the case please mention the card holder's name, and that they have given permission for you to use their card, in the 'comments' box when you make your reservation.
Booking.com does not charge your credit card - Please check the payment conditions in your confirmation email to ensure the charge is not just part of the hotel's reservation policy. If you feel you have been charged incorrectly, please contact the hotel directly.
Generally hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. You will be able see if it is possible during the booking process.
Pre-authorisation is a type of credit check. It is used to ensure that the credit card is valid, and that there are sufficient funds to cover all or part of the reservation costs.
Yes you can - only if you have permission from the card holder. Please state this in the 'Special Requests' box when making your reservation. The hotel may require authorisation from the card holder Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.
The hotel requires a valid credit card to guarantee the reservation in the event of a late cancellation or no show. The hotel can decide to pre-authorise your credit card to ensure that the card is valid and has sufficient funds.
To make a reservation via Booking.com all hotels accept:
We use a secure connection for your booking:
Please contact the hotel directly. You can find their contact information, in your confirmation email or online via My Booking. For security reasons, never provide your credit card details by email.
We will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay, unless otherwise stated under 'Hotel Policies', in the room description under 'conditions' and in your confirmation.
Most hotels do not require an advance payment or deposit. If they do you will find the details under 'Hotel Policies' on the hotel's Booking.com page and in your confirmation email.
It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel's contact information in your confirmation email or online at My Booking.
In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.
During the booking process you can enter any special requests into the 'Special Requests' box on the 'Contact Info' page. Once you have received your booking confirmation you can follow-up with the hotel directly to confirm that your request can be met.
No, bookings are for one night minimum stays only. Booking.com can only reserve hotel rooms, not meeting rooms or conference facilities.
The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email and on My Booking.
Usually this is not a problem, you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the 'Special Requests' box in the booking process to inform them of your estimated arrival time in writing. Once you've received your confirmation you can follow-up with the hotel directly using the contact information provided.
Check-in and check-out times differ for each hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel page as well as in your confirmation email.
Room facilities are clearly listed under each room type, to see the full list and photos just click on your desired room type. You can find all of the hotel facilities just below the block of room types under 'Hotel Facilities'.
A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival.
If there are no smoking rooms listed it means that the hotel does not allow smoking in rooms.
Pet policies are always displayed on the hotel's page under "Hotel Policies".
As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your pin code, so you can access your confirmation online at 'My Booking'. We also send you a confirmation email with all your booking information.
Your PIN code is the 4-digit number on your booking confirmation, which in combination with your booking number, allows you to login to 'My Booking'. On 'My Booking' you can view, change or cancel your booking. Please keep your pin code confidential.
My Booking is a self-service tool, which you can use to view, cancel or change your reservation online. You can access My Booking directly from:
Yes, the room facilities listed under each room type are guaranteed by the hotel.
Yes, it's easy. You can cancel or change your booking via our self-service tool 'My Booking'. Please, remember to check the hotel's cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the 'Conditions' column.
Cancellation policy varies from room to room. Usually you can cancel or change your booking right up to 24 hours prior to arrival time. You can check what any hotel's policy is, and whether they will charge a cancellation fee, under 'Hotel Policies'. This information is also included in your confirmation email. Please note that non-refundable and other 'special deal' rooms can have a different policy. You can see specific room policies under the 'Conditions' column beside 'Room Type'.
Room specific cancellation information is included beside the room type under the 'Conditions' column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it's wise to check both. The specific information, relevant to your booking, will also be included in your confirmation and on My Booking.
It is not possible to change the dates of stay for 'Hot Deals' and 'Non-Refundable' bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the hotel's policy.
Under 'Hotel Facilities' you can see whether or not the hotel has parking, and if any restrictions apply. If the hotel requests you reserve parking, please contact them directly with the contact information provided in your booking confirmation.
If the hotel offers a shuttle service it will be listed under 'Hotel Facilities', by 'Services'. Once you have made your reservation you can arrange the airport transfer directly with the hotel. The hotel's contact information is listed in your booking confirmation. Please remember to have your flight details ready.
If the hotel has a luggage storage it will be displayed on the hotel's page under "Hotel Facilities". For more information regarding the hotel's facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking
Under 'Hotel Facilities' you can see a list of all the hotel's facilities, activities and services.
You can see the hotel's address at the top of the hotel's page on Booking.com. It is also included in your booking confirmation email.
You can find directions to the hotel in several ways:
You can see the hotel's address at the top of the hotel's page on Booking.com. It is also included in your booking confirmation email.
You can find directions to the hotel in several ways:
Traveler Help Desk typically offers much cheaper rates than you can acquire from car rental companies directly on your own. We are a 1 stop shop, there is no need to go to each individual site to get a quote. We consolidate all that for you. We also encourage you to compare us with the major online travel sites that offer car rentals.
Yes, as long as your type of vehicle is available for your new dates and times. Your daily rate could also change. You are welcome to email us at customerservice@travelerhelpdesk.com for help
Most vendors do not have a fee for cancellations.
The car rental company will require a valid driver's license and a major credit card in your own name with enough available funds to cover at least the cost of the rental. Some vendors may require an additional deposit depending on the location and vendor. A debit card may be acceptable at some locations. However, we greatly recommend using a credit card instead of a debit card whenever renting any kind of vehicle. Using a debit card could tie up a lot of your daily limited credit thereby leaving you with little or no extra money on which to charge other items on your debit card.
Payment is due directly with the car rental company when you pick up or return the vehicle. If you choose to purchase insurance through us we will charge your card for the insurance when you complete your online reservation and will ask for a valid form of payment at that time from you
Every car vendor we service accepts credit cards as a payment. What about debit cards (cards that debit from your checking account) Debit card acceptance depends on the car vendor, exact location, your age and whether you have proof of a round trip ticket. If you do not already have a reservation, you must provide us with all the details (car vendor, car type, pick up location, if over 25 years old, and whether you are a local renter or not) and we can help. After you make a reservation, you will be given the toll-free number for the vendor and if you prefer, you can contact the car rental company directly. We will accept your debit card for payment of Collision Damage Waiver Insurance.
Traveler Help Desk always shows you the total rate which includes the total of all known rates, taxes, fees, surcharges and applicable drop off charges that you must pay either by law or by local policy for the length of a particular vehicle rental. However, this price does not include optional services such as insurance waivers, underage fees, special equipment, mileage charges, or gasoline, etc. It also does not include extra day or hourly charges that can result from a late return of the rental car. This price is provided so you can better estimate the total price you may pay to the rental car company for your car. Nevertheless is not a guarantee of your total charges.
Yes, some countries may have taxes which apply to your rental. Please consult the rental company when picking up your car.
Yes, you can request child seats, GPS, ski racks, CD players, etc. by emailing us or calling the vendor directly. Not all vendors or locations will have the requested items so please check before you arrive at the counter. We will eventually add a feature so that these special amenities can be requested directly on our site.
The make/model of the car you will be given depends upon availability at the time of your arrival to pick up the vehicle. The vendor cannot guarantee the make or model you will receive.
Most of our rates do come with unlimited mileage/kilometrage. Please check under the "mileage/kilometrage" column to determine if you car comes with unlimited mileage. If you live locally, there may be exceptions.
The rates given are for 25 years and older. However, most vendors will allow you to rent if you are between the ages of 21-24 for a surcharge. There are a few locations which will allow you to rent if you are at least 18 years old.
Of course! You can make a reservation in most any city in anywhere in the world, providing of course you have a valid driver's license that is internationally accepted and meet all the local requirements of rental car company and government.
Yes, you need at least 1 hour's notice.
Yes, as long as that person has a valid driver's license and meets all the requirements needed to rent a car.
Many companies do NOT allow their vehicles driven into Mexico. However, a few do allow it and there could be additional charges. The best way to know for sure is to either call the vendor or check with them upon picking up your rental. As for Canada, many companies do allow their vehicles into Canada. Again, to be sure contact the vendor or check upon picking up your vehicle.
Normally, yes but it needs to be done at the moment of picking up your vehicle. There may be additional fees which will be disclosed to you at the counter. We regrettably cannot do this for you ahead of time.
Yes, absolutely. However, please be aware that car rental companies sometimes will have a "drop-off" charge for returning the car at a different airport than where you picked it up. This fee can range anywhere from $50-$500 or more, depending on the distance between the 2 airports. This charge is in addition to the rental charge.
You can book insurance along with flight booking over the website or you can call us on number to get it added.
There are hundreds of circumstances that could cause you to cancel your trip, or return home early. To demonstrate the importance of purchasing travel insurance, here are some common examples of what could go wrong. Incidentally, all are covered by a Travel Guard travel insurance policy:)
Not all travel insurance companies are the same!
When purchasing travel insurance, it's important you look closely at the coverages and services you'll receive. Here is a quick summary of what makes Travel Guard different than the competition:
Exceptional customer service - We take great pride in providing the high levels of service for which we've built our reputation. When you choose Travel Guard, you can expect:
Assistance 24 hours a day, 7 days a week, 365 days a year
Fast, fair claims service - You won't find a faster, more accurate claims process than you will with Insure America. Our claims process standards include:
The best travel assistance service in the industry - Travel Guard provides its policyholders 24-hour emergency travel assistance. Whether you need help finding medical care halfway around the world, making emergency arrangements to return home or obtaining an emergency cash advance, you can access our toll-free hotline from anywhere in the world, any time of day
Optional Coverage
Cancel for Any Reason - up to 70% of insured Trip Cost
(Can only be purchased at the time the base plan is purchased and with Initial Trip Payment)
Travelers who enroll, accept and purchase coverage through the Travel Supplier no later than 24 hours prior to departing on their Trip.
Travel Guard is committed to providing products and services that exceed your expectations. If you are not completely satisfied, you can receive a refund. Request must be submitted to Travel Guard in writing within 15 days of the effective date of your policy, providing it is not past your original departure date.
You have to file a claim; you can call Travel Guard between the hours of 7:00 a.m. to 7:00 p.m. Central time and start your claim on line. One of our claims analysts will go through and fill out the claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you to provide that information.
There is no fee for cancelling the insurance plan.
This plan covers if you have an unforeseen sickness, injury or death of yourself, a family member, a travelling companion or business partner. The policy also covers for unforeseen unforeseen traffic accidents and terrorist incidents. Please reference the Description of Coverage for details.
Trip Cancellation benefit will be effective at 12:01 a.m. on the day after the plan cost is paid to the travel agent. All other coverage will take effect on the date the insured leaves for their trip
To file a claim, you can call Travel Guard between the hours of 7:00 a.m. to 7:00 p.m. Central time and start your claim on line. One of our claims analysts will go through and fill out the claim form for you and explain what needs to be provided in order to pay your claim. The form will then be faxed or mailed to you to provide that information
It will be sent to through email with policy number.
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How can I find more information regarding planning and preparing for an international trip? See the US State Department website for travel recommendations and country warnings. For pre-trip vaccinations, travel health warnings, and tips for traveling healthy check the Centers for Disease Control and Prevention's international traveler's hotline at 1-877-FYI-TRIP (1-877-394-8747); fax 1-888-CDC-FAXX (1-888-232-3299), or visit the CDC Traveler’s Health webpage.
How can I find more information regarding how to obtain assistance from a US embassy or consulate when traveling abroad? There are U.S. embassies in more than 160 capital cities of the world. Each embassy has a consular section. Consular officers in consular sections of embassies do two things:
For more specific country information go to
US Emergency Help in a foreign country. Replace a Passport
- If you lose your passport, a consul can issue you a replacement, often within
24 hours. If you believe your passport has been stolen, first report the theft to
the local police and get a police declaration.
Find Medical Assistance - If you get sick, you
can contact a consular officer for a list of local doctors, dentists, and medical
specialists, along with other medical information. If you are injured or become
seriously ill, a consul will help you find medical assistance and, at your request,
inform your family or friends. (Consider getting private medical insurance before
you travel, to cover the high cost of getting you back to the U.S. for hospital
care in the event of a medical emergency.)
Help Get Funds - Should you lose all your money
and other financial resources, consular officers can help you contact your family,
bank, or employer to arrange for them to send you funds. In some cases, these funds
can be wired to you through the Department of State.
Help In An Emergency - Your family may need to
reach you because of an emergency at home or because they are worried about your
welfare. They should call the State Department’s Overseas Citizens Services
at 1-888-407-4747. The State Department will relay the message to the consular officers
in the country in which you are traveling. Consular officers will attempt to locate
you, pass on urgent messages, and, consistent with the Privacy Act, report back
to your family. This will be facilitated if you have registered your trip with the
US State Department at Trip Registration.
Visit In Jail - If you are arrested, you should
ask the authorities to notify a U.S. consul. Consuls cannot get you out of jail
(when you are in a foreign country you are subject to its laws). However, they can
work to protect your legitimate interests and ensure you are not discriminated against.
They can provide a list of local attorneys, visit you, inform you generally about
local laws, and contact your family and friends. Consular officers can transfer
money, food, and clothing to the prison authorities from your family or friends.
They can try to get relief if you are held under inhumane or unhealthful conditions.
Make Arrangements After The Death Of An American
- When an American dies abroad, a consular officer notifies the Americans family
and informs them about options and costs for disposition of remains. Costs for preparing
and returning a body to the U.S. may be high and must be paid by the family. Often,
local laws and procedures make returning a body to the U.S. for burial a lengthy
process. A consul prepares a Report of Death based on the local death certificate;
this is forwarded to the next of kin for use in estate and insurance matters.
Help In A Disaster/Evacuation - If you are caught
up in a natural disaster or civil disturbance, you should let your relatives know
as soon as possible that you are safe, or contact a U.S. consul who will pass that
message to your family through the State Department. Be resourceful. U.S. officials
will do everything they can to contact you and advise you. However, they must give
priority to helping Americans who have been hurt or are in immediate danger. In
a disaster, consuls face the same constraints you do - lack of electricity or fuel,
interrupted phone lines, closed airports.
Should I register my trip with the US State Department? Yes! When an emergency happens, or if natural disaster, terrorism, or civil unrest strikes during your foreign travel, the nearest U.S. embassy or consulate can be your source of assistance and information. By registering your trip, you help the embassy or consulate locate you when you might need them the most. Registration is voluntary and costs nothing, but it should be a big part of your travel planning and security. To register your trip go to Travel Registration at the US State Department.
How can I find more information regarding emergency services and telephone numbers when traveling abroad? When traveling abroad it is important to know how to contact emergency services in the country you are located. Below is a partial list of selected emergency numbers. For a more complete list of number go to World Guide.
|
Country |
Ambulance |
Fire |
Police |
|
|
|
|
|
|
Argentina |
101 |
107 |
101 |
|
Aruba |
911 |
||
|
Australia |
000 (112 on cell phone) |
||
|
Austria |
112 / 122 |
||
|
|
|
|
|
|
Bahamas |
911 |
||
|
Bahrain |
999 |
||
|
Bali |
112 |
118 |
|
|
Bangladesh (Dhaka) |
199 |
9 555 555 |
866 551-3 |
|
Barbados |
115 / 119 |
113 / 119 |
112 / 119 |
|
Belgium |
112 (cell) / 101 |
||
|
Belarus |
03 |
01 |
02 |
|
Bermuda |
911 |
||
|
Bolivia (LaPaz) |
118 |
|
|
|
Brazil |
911 |
||
|
British Virgin Islands |
999 |
||
|
|
|
|
|
|
Cambodia, The Kingdom of (Phnom Penh) |
119 |
||
|
Canada (AB, MB, NB, NS, ON, PE, QU) |
911 |
||
|
Canada (BC, NF, SK) |
911 local only1 |
||
|
Canada (NT) |
|
3 dig+2222 |
3 dig+1111 |
|
Canada (NU) |
local only |
||
|
Canada (YK) |
3 dig+3333 |
3 dig+2222 |
3 dig+5555 |
|
Cayman Islands |
911 |
||
|
Chile |
131 |
132 |
133 |
|
China, The People's Republic of |
999 / 120 (Beijing) |
119 |
110 |
|
Colombia |
119 |
||
|
Costa Rica |
911 |
||
|
Czech Republic |
112/155 |
150 |
158 |
|
|
|
|
|
|
Denmark |
112 |
||
|
Dominican Republic |
911 |
||
|
|
|
|
|
|
Ecuador |
131 |
|
101 |
|
Egypt |
0 |
03180 |
0 |
|
England |
112 / 999 |
||
|
|
|
|
|
|
Fiji |
000 / 911 |
||
|
Finland |
112 |
||
|
France |
112 / 15 |
112 / 18 |
112 / 17 |
|
|
|
|
|
|
Georgia |
03 |
01 |
02 |
|
Germany |
112 |
110 |
|
|
Greece |
112 / 166 |
112 / 199 |
112 / 100 |
|
Greenland |
local numbers only |
||
|
Guatemala |
123 |
123 |
110 |
|
|
|
|
|
|
Hong Kong |
999 |
||
|
Hungary |
112 |
||
|
|
|
|
|
|
Iceland |
112 |
||
|
India |
102 |
101 |
100 |
|
Indonesia |
118 |
113 |
110 |
|
Ireland, Republic of |
112 / 999 |
||
|
Israel |
101 |
102 |
100 |
|
Italy |
118 |
115 |
112 / 113 |
|
|
|
|
|
|
Jamaica |
110 |
110 |
119 |
|
Japan |
119 |
119 |
110 |
|
|
|
|
|
|
Korea, The Republic of (South Korea) |
119 |
119 |
112 |
|
Kuwait |
777 |
|
|
|
|
|
|
|
|
Luxembourg |
112 / 113 |
||
|
|
|
|
|
|
Macau |
999 |
||
|
Malaysia |
999 |
994 |
999 |
|
Martinique |
18 |
18 |
17 |
|
México |
065 |
068 |
060 |
|
Monaco |
112 |
||
|
|
|
|
|
|
Nepal |
2280941 |
|
100 |
|
Netherlands (Holland) |
112 |
||
|
Netherlands Antilles |
912 |
|
|
|
New Zealand |
111 |
||
|
Nicaragua |
265 1761 |
265 2373 |
118 |
|
Northern Ireland |
112 / 999 |
||
|
Norway |
112 / 110 |
||
|
|
|
|
|
|
Oman |
999 |
||
|
|
|
|
|
|
Pakistan |
115 |
16 |
15 |
|
Panama3 |
269-9778 |
103 |
104 |
|
Peru |
011 / 5114 |
||
|
Philippines |
166 / 117 |
||
|
Poland |
112 / 999 |
||
|
Portugal |
112 (115 for forest fires) |
||
|
Puerto Rico |
911 |
||
|
|
|
|
|
|
Qatar |
999 / 118 |
||
|
|
|
|
|
|
Russia |
112 |
||
|
Russian Federation |
03 |
01 |
02 |
|
|
|
|
|
|
Scotland |
112 / 999 |
||
|
Singapore |
995 |
995 |
999 |
|
South Africa |
10177 |
10111 |
10111 |
|
South Africa (Cape Town) |
107 |
||
|
Spain |
112 |
||
|
St Lucia |
999 / 911 |
||
|
St Maarten |
911 / 542-2111 |
911 / 120 |
911 / 542-2111 |
|
St Vincent & the Grenadines |
999 / 911 |
||
|
Sweden |
112 |
||
|
Switzerland |
144 |
118 |
117 |
|
|
|
|
|
|
Tahiti - French Polynesia |
15 |
|
|
|
Taiwan (Republic of China) |
119 |
119 |
110 |
|
Thailand |
191 |
199 |
191 |
|
Tibet |
unknown |
||
|
Trinidad & Tobago |
990 |
990 |
999 |
|
Tunisia |
190 |
|
|
|
Turkey |
112 |
110 |
155 |
|
|
|
|
|
|
United Arab Emirates (Abu Dhabi) |
998 / 999 |
||
|
United Kingdom |
112 / 999 |
||
|
United States |
911 |
||
|
Uruguay |
999 / 911 |
||
|
US Virgin Islands |
911 |
||
|
|
|
|
|
|
Vatican City |
113 |
115 |
112 |
|
Venezuela |
171 |
||
|
Vietnam |
115 |
114 |
113 |
|
|
|
|
|
|
|
|
|
|
|
Yugoslavia (Serbia & Montenegro) |
94 |
|
|
|
|
|
|
|
How can I find more information regarding replacing
stolen credit cards, ID, or passports when traveling? For lost or stolen passports,
contact the US Department of State by clicking on the following link:
http://travel.state.gov/passport/lost/lost_849.html. In addition, you can
contact the State Department at the following telephone number, toll free at: 1-877-487-2778
(TTY 1-888-874-7793). Operators are available 7 a.m. to midnight, ET, Monday-Friday,
excluding Federal holidays.
For lost or stolen credit cards. report the loss or theft of your credit cards and
your ATM or debit cards to the individual card issuers as quickly as possible. Many
companies have toll-free numbers and 24-hour service to deal with such emergencies.
It's a good idea to follow up your phone calls with a letter. Include your account
number, when you noticed your card was missing, and the date you first reported
the loss. Here are some telephone numbers:
Visa Global Customer Assistance Center toll-free
(800) 847-2911. For international numbers go to
Visa Global Assistance.
MasterCard Global Service - For an emergency within
the United States call 1-800-MasterCard (1-800-627-8372). Outside the United States
call the following telephone number collect to the United States in the event of
an emergency 1-636-722-7111. For additional international locations go to
Master Card Global.
Discover Card 1-800-DISCOVER (1-800-347-2683)
American Express Card - call American Express
Customer Service at 1-800-268-9824. In the U.S. call 1-800-528-4800. For Travelers
Cheques call Customer Service at 1-888-412-6945. If you are traveling outside of
the United States, please call Customer Service collect at 1-801-945-9450.
Diners Club Customer Service at 1 800 2 DINERS
(1 800 234.6377) in the U.S. or call collect: 702 797.5532 from outside the United
States.
For the current security regulations regarding liquids, gels and aerosols in carry-on bags, please go to the Transportation Security Administration’s website at TSA Carry on Regulations.
For the current security regulations regarding traveling with infants and carry-on of milk, formula, or juice, please go to the Transportation Security Administration’s website at TSA: Traveling with Children.
For the current security regulations regarding traveling with disabilities and medical conditions, please go to the Transportation Security Administration’s website at TSA: Travelers with Special Needs.
For the current security regulations regarding which items are prohibited from being transported on an airplane, please go to the Transportation Security Administration’s website at TSA: Prohibited Items.
Complete the online booking form to begin the process. Simply follow the online
form directions. Upon successful completion of the online form,you will quickly
receive a booking reference code. An email will follow that confirms your reservation
request is in process, and instructions to watch for your ticketing confirmation
email. When you receive your ticketing confirmation email your transaction completed.
To review/confirm your reservation, please visit either of the following websites:
Using your reference code, which is a 6 character code that will either be made
up of both letters & numbers or just letters only. If your code has only letters
please visit http://www.virtuallythere.com/
and if your code has both letters and numbers please visit
http://www.checkmytrip.com/. You can print out the confirmation from there.
Our website guards your privacy and security. We’re certified by Geo Trust.
We are pleased to offer a price match guarantee! If you find a lower rate within 24 hours, we’ll match it or refund the difference. Restrictions apply.
Before purchase be sure to take advantage of the easy
search system to shop a variety of dates or travel times, you may greatly improve
your fare with a minimum of flexibility. A greater advance purchase will likely
improve your fare. Make sure you read your total costs including all taxes and fees.
Double check all information on your booking form before submitting for purchase.
If you notice an error contact customer service immediately.
Make sure you receive an email with the electronic, or paper ticket number/s well
as a confirmation code with each airline in your itinerary. If your itinerary requires
paper tickets make sure you receive them, without them you cannot travel. Understand
the vast majority of airline tickets are non refundable once purchased.
Common errors include invalid credit card numbers, incorrect billing address, incomplete email addresses, etc. For some errors, you may see an alert in red directing you to the specific problem. Please make sure all of your information has been corrected and try to submit the form again. If you continue to receive an error message the problem may be on the airlines side and you will need to contact our Help Desk for further assistance.
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