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Traveler HelpDesk Customer Feedback and Survey

Here at Traveler HelpDesk, we take pride in our commitment to providing exceptional customer service. As a result, our clients provide us with compliments every day. Below is a list of some of the client compliments we've received recently.

  • Jennifer McKay
    January 22, 2016

    Let me hasten to express my profound THANK YOU for your time and effort spent in assisting me earlier. In retrospect, I should have asked to speak to you after my second failed communication, then I would not have had to send the two emails and made ten (10) calls seeking answer to this one simple matter - an electronic copy/explanation of invoice for the 9 tickets I purchased. I was saddened and frankly livid that other consultants I dealt with were so ineffective - in some cases, not even the common courtesy of returning a dropped call. But you did! What a difference it made! For what I went through yesterday thru today, I was convinced that I need not consider to engage in any form of business with Travelerhelpdesk ever. You have made the difference for possibly consideration for future travels, but only if you are the Consultant from that end.
    Brielle, you are an ASSET to the Organization. Please continue to maintain the same calm and professional demeanor as you work with the public.
    Again, I thank you for all that you did for me in less than fifteen minutes. I'm confident that it will overflow to others who may be in need of similar services.
    Best always.
    Jennifer McKay
    Deerfield Beach High School

  • Dr Gour C Saha
    January 22, 2016

    Excellent service from mr. shayne. He was so helpful and considerate at a time when the airlines and all other agents were not able to offer proper guidance (in fact, United made me hold the line for three hours and I could not event get to and agent at the end). Thanks so much once again, to Mr. Shayne, a model for customer service

  • Darylpennington
    January 21, 2016

    Please be advised that Casper has been tremendously helpful to me at one point we were disconnected while I was dialing the phone Casper called me back. He was very patient gave me tremendous advice everything I didn't understand explain to me in detail. I am very please with I am very please with Caspers help largely because of him I intend to use the service again

  • NA
    January 21, 2016

    Mr. Campbell was very pleased by the services provided by Varin.
    As per him Varin was very professional , patient and kind.

  • Emilie
    January 21, 2016

    Thanks a lot. ..you are so efficient person...I'm so glad I found you as my agent.
    Thanks again....

  • Helen A. Stringer
    January 21, 2016

    You gave excellent customer service, and I referred you to my friend right away.

  • NA
    January 20, 2016

    He stated that Stone was very patient with him as he almost took an hour to decide for flights and he kept on advising the fares. Also, appreciated the efforts of Stone in searching the lowest fare.

  • Michele Milliken
    January 20, 2016

    This will be quite a blessing to us.
    I appreciate how professional and courteous you were as you handled this, Vaughn.

  • Jonathan Evans
    January 17, 2016

    Dear Sir or Madam:
    I wanted to let you know that I received excellent customer service from Mr. Hardy M. My employer required that the receipt show the credit card number and the amount charged, which is different from the standard receipts that you issue. Mr. Hardy was happy to help me and did a good job of doing so.

    I have already told people how much I liked smartfares.com, and now I have one more reason. Also, I was happy with the short wait time.
    Best regards,

  • Vincent
    January 15, 2016

    Dear Aidan ,
    Thanks A lot brother , It was a marathon call that you took for me today and got the job done when every one else denied it. (India ticketing + Airlines ) I know it's not easy to take a call for 3+ hours and assist other agents as well, as there was no one else available today.
    Not only You helped me to make money on this call but because of you i can keep my head high in front of my client as now i delivered what i promised .
    Bro, i really appreciate you for this.
    Thanks And Regards

  • Alex Hoechsmann
    January 14, 2016

    I have some feedback for you on my recent interaction with your company.

    I tried to book a flight for my daughter from Vancouver Canada to Bali on the website but was prohibited because she is 16 at the time of flying.

    I used your messaging service and was quickly in touch with Eugene who helped me book the flight.

    The customer service I received was very good. If the confirmation from the air line goes through I will recommend your company to others.
    As a frequent traveller I value good customer service.

  • Steve Wise
    January 11, 2016

    I wanted to take a moment to thank you for the outstanding support and service you provided to me in completing my travel arrangements. I am very happy with the fares and travel times you found as compared to what I could find myself.

    Thank you again for your excellent customer service!
    Steve Wise

  • martin noshington
    January 9, 2016

    Thank you for sending me the confirmation, great fast service, I will look in the future to only deal with you. Thanks again and have a great evening.

  • Journey Miller
    January 9, 2016

    Zeus is an excellent employee. He is very honest and was very patience throughtout the call. He is very knowledgeable. Our company should have more employees like him. We should keep the man around.

  • Barbara
    January 8, 2016

    Took an appreciation call for Wicus
    Barbara wanted to compliment Wicus for offering an excellent flight with perfect timings. She said that Wicus did an excellent , outstanding job to provide best service in terms of flights in their severe situation.
    Good job Wicus. The caller 'Barbara ' was really happy with the customer service provided by you.

  • Gina Baiao
    January 6, 2016

    Good morning.
    Happy new year!!!!
    I would like to thank you for everything you did to hlp me with my son's trip to Lisbon Porugal. He is now back and had a wonderful time with his grandmother….
    It's people like yourself who take the time to help others .... after numerous of phone calls and email back and forth you were kind and very patient with me.....
    Elgyn was always happy to help me, to answer any questions and in my opinion, he models what your orgaanization stands for.....

  • Jacob Bakare
    January 4, 2016

    The agent was good and pleasant throughout the phone conversation.
    -Jacob B.

  • Richard knapp
    January 1, 2016

    Bruce, Thank you for your help. I had talk to 3 other people about my trip to Fla. and you were the only person that took time to understand my problem about my family death. You went beyond your means to get me a great price so I could get to Fla. I thank you very much and will keep your e-mail for future booking's. Thank you so much. Richard Knapp

  • puletua Letuli
    January 1, 2016

    I want to thank you very so much for a quick respond to my need as my first and primary reservation wasn't display as we agreed upon prior to this evening. I am relieved now that I will be on time for my beloved nephew's funeral thanks to your agent. Happy New Year and I will and have kept your contact for future trips. God bless you and God bless America.

  • Michael Doonan
    February 29, 2016

    I appreciate your doing what you could. Sincerely, Michael Doonan

  • Walter V. BOGICEVIC,
    February 29, 2016

    Dear Myra,
    You deserve it, you are very kind an d helpful to your customers and I hope your boss and your company knows it.
    KEEP-UP GOOD WOR and May God Bless.
    Warm Regards,
    Walter V. BOGICEVIC,
    U.S. Navy Retired

  • Ms. Lisa Cooke
    February 28, 2016

    Hi Rita,

    It gives me immense pleasure to share the lovely words of Ms. Lisa Cooke, PNR ZW3ZWV, with whom I spoke today regarding her feedback for you.

    Rita, Extn 1640, has been such a blessing for us. I really appreciate her going above and beyond to help us with our booking, and I just wanted somebody should know how helpful she has been.
    Keep up the Great Work Rita!!!

  • Monica Walker
    February 28, 2016

    Gabriel, I was very impressed about and grateful for your 'above and beyond' service today!
    I sent a survey with 'Above and Beyond' as the subject, but I apologize that I couldn't remember your name at the time.

    You spent MUCH time searching for the best deal and, later, spent MUCH time in trying to get hold of me to tell me the deal I found myself was for the wrong city!

    You are a credit to your employer!

    Thanks, again!
    --Monica Walker

  • Linda Jaecks for Gordon & Jennifer
    February 27, 2016

    Hi Scott--
    Thank you so much for taking care of all this for us. We appreciate your great customer service!
    God bless you.
    Linda Jaecks for Gordon & Jennifer

  • Ella Johnson
    February 25, 2016

    Thank you Kobe for your outstanding service, not only were you able to find me a good deal on tickets but you also patiently cleared the mess I created while purchasing them. I would like to thank you and in the future request you as my travelling agent (if it possible).


    Ella Johnson

  • Jelissa
    February 24, 2016

    Thank you so much for our reservation from yesterday to perto rico. Have a great day. Thank you again.

  • BETH
    February 21, 2016

    Arvy is the BEST!!!! He helped me more than you know!!! He deserves compensation!!! Ary,, THANK YOU and please send to your surpervisor!!!!

  • Dr. Lada Laenen
    February 20, 2016

    Dear Hector,
    I would like to thank you for your excellent work and help with my travel to Orlando from Boston in April.
    This trip has been so important for my children and friends and I was so worry I would not find correct options for us anymore.
    When I found tickets, you explained to me that there is no 8 ticket available for price I was looking and you offer me another option.
    You took all work from me and arrange tickets for us and not only this, you called me back to tell me about even better and less expensive option!
    I have no words to express my gratitude to you!
    I would like that more people are like you, you let me feel as costumer is indeed in first place.
    Hector, thank you in my name and in name of my family and family Vreys! You are our Belgium hero :-)
    Have a great day and for sure I will call back.
    With kindest regards
    Dr. Lada Laenen

  • Tourkia Bach
    February 18, 2016

    Thank you for a job wendell young man

  • Dr. Faiyaz Solaiman
    February 17, 2016


    Ms, Clara took this matter very smartly, and you resolved this matter smoothly. I hardly see anybody solve this kind of issued. Even airline expert in USA can't focus the way she did.

    Ms. Clara is most valuable to Smartfare.com and she should be given a more raise in her salary / better position so she can show her the best skill, talent, and women power.

    Dr. Faiyaz Solaiman

    Note: Please forward this email to higher authority

  • Connie Birchmeier
    February 17, 2016

    Foster was wonderful! Knowledgeable, professional, experienced. He was kind, and I would recommend him highly.
    And we will pray for his grandmother.

  • Sandra Cerchio
    February 15, 2016


    You are always professional and polite on the phone and in your email correspondence. I hope that our upcoming trip goes as smoothly as my interactions with you have been. In this tense traveling period, I feel at ease knowing that the air travel portion of our trip is well planned.

    Hopefully all will go well next month! Thank you again for your excellent and attentive service. I would be happy to work with you again in the future. Please feel free to share this email with your supervisor.

    It was a pleasure doing business with you.

    Thank you.
    Sandra Cerchio

  • Donald
    February 15, 2016

    Thanks what you have done.

  • Marketa Kantor
    February 15, 2016

    you have been a great help!! Your service has been exceptional! If we could book any other trip with you that would be wonderful! Tim

  • Shirmy
    February 12, 2016

    Dear Salton,

    Over many hours of sorting my flight out I want to say THANK YOU for all that you have done.
    We really appreciate your time, effort & understanding in working towards our vacation.

    The best regards,

  • Muffie Ochi
    February 11, 2016


    Thank you so much for your help in canceling my Alaska Airlines tickets - FGNUVO from San Jose to Maui on March 10 returning on March 24. It was impossible for me to go at that time. I will certainly book with SmartFares in the future just based on your assistance with my cancellation! You are a valued employee and deserve a raise for the effort and courteousness that you gave to me.

    Much gratitude!
    Muffie Ochi

  • Miss Doyle
    February 11, 2016

    I am glad to share the appreciation call for Skyler. Miss Doyle was very happy with the help and customer service given by Skyler. She said that she is in customer service department and she understands how important role customer service plays.

    Miss Doyle said that Skyler was kind and patiant and we are fortunate to have such representative in our organization and she would like to continue her business with us, if she will get such services in future as well.

    Thanked her for the appreciation and positive feedback. Told her that we will not break her trust and we will keep providing best customer service in future as well.

  • Sandra Burkhat
    February 9, 2016

    you have a realy good employee here!

  • Sultana Virani
    February 5, 2016

    I am in the plane thank u arvy I am 57 years old u made me feel 25 that was amazing bye

  • Mihaela Toma Makenbach
    February 5, 2016

    Dylan, I want to thank you for your service and help in purchasing these tickets last night. The way you handled this task is not something that you could just say you did it as part of your job mandate. You went above and beyond. As a customer I felt that you truly cared about my needs. You took the effort to find the best solution to my situation and proved to have extremely well developed communication skills. I wish I could tell your manager what an amazing job you do in handling the customer with care and passion. That personal touch in interaction makes a huge positive difference.
    Thank you again and I trust you will do amazing in life considering the qualities you prove to have.

    Mihaela Toma Makenbach

  • George Cuz
    March 31, 2016

    Mr Hardy, is by far the best costomer service representative you all have. His patience and his compassion to resolve our situation was beyond the standard line. We had a big problem with the dates for a family funeral. Hardy helped us get all our much needed money back (because we don't have a lot of it) for this emergency within the family. I appreciate peoples like Hardy who put there customers first. Best representative period. I hope his supervisors see this and acknowledge his work ethic. God bless you Mr Hardy may many blessings come your way.

  • Diane Reddington
    March 31, 2016

    Dear Smart fares,

    Thank you for the itinerary change notification. I have confirmed with Turkish Airlines that the Tel Aviv to Istanbul connection on the return flight April 19th is an adequate time allowance at 1 hour and 10 minutes so that there is no need for change there.

    Based upon this information we hereby accept the new flight option for this reservation.

    Furthermore, I wish to personally thank Mr. Salton for his tireless and patient help in this difficult situation. We were three days from leaving on a trip that we have planned for over a year and to have the airline tell us that our reservation would not work caused no shortage of pandemonium.

    Through it all, Salton remained helpful and reliable. He called when he said he would, he gave realistic options for solutions; and his service was thoughtful and dependable. It is men with integrity like Salton that make companies great; and I am so thankful that he was there to help us when we needed it.

    Thank you again for your kind assistance,

    Diane Reddington

  • N/A
    March 25, 2016

    I have arrived home today!!
    It is the last leg of a long journey. I can't thank you enough for the hard work on your part for the foreverJONES Band!!
    For future events we will consider your expertise and service providing flights for our group!! Thank you for everything!!! Looking forward to future work together!!

    March 24, 2016




  • Judi O'Neil, M.A., M.Ed.
    March 23, 2016

    Hello there!
    My name is Judi O'Neil and I am a client of Student Universe. I am writing in order to relate a marvelous experience I had with one of your help desk supervisors named Sumner.

    I had a flight booked for Florida, which was cancelled TWICE. Not only did I lose the flights (SPIRIT Airlines), but also, the great rates. As a Special Ed Teacher, my vacation time is restricted to school vacation weeks, only. Therefore, time was of the essence and the week was already quite booked across most major airlines due to the high volume of travelers during school vacation. I asked to speak to a Supervisor, as I was QUITE upset after the second cancellation. In addition, a previous service rep had incorrectly stated that my credit card was rejected - which was NOT the case, as my credit card Rep later verified for Mr. Sumner via 3-way telephone call. How lucky for me that I got the wonderful Mr. Sumner....

    Not only did he empathize and agree with my frustrating situation, but he found me & my husband a flight on a much better carrier, for a shorter flight. Regretfully, I had to pay $100 more for each ticket, for a total increase of $200, but at least a flight was finally found....and booked.

    I was SO PLEASED with the level of customer service (but NOT paying $200 extra), I just had to write and tell you about this marvelous man who helped me in the best possible way, was a total gentleman, and exuded kindness, helpfulness, and professionalism.
    You MUST recognize this amazing gentleman, and bring this letter to the highest level of management.
    Please feel free to contact me at (781)-729-1180 if you'd like to further discuss this experience with me.
    Judi O'Neil, M.A., M.Ed.

  • Jean
    March 21, 2016

    Christian Royal:

    Thank you so much you help me go through my reservations
    Booing. I bring you so much trouble. But you so nice and patient .I'm so satisfied your Service, your service score definitely is 10 .
    thanks again for your help.

  • Roger and Martha Kubly
    March 18, 2016

    Dear Elmer,
    We appreciate all your wonderful help. You are patient, kind and wonderful to the clients, all the public services should like you! You should be a manager because your service is the best!!! All the information you sent in this e-mail is correct.

    Thank you so much. The Lord Bless you always!

    Roger and Martha Kubly

  • Elke Rapp
    March 15, 2016

    Dear Victor,
    Many thanks for your great support. You have been very patient and effectively selected a travel itinerary which was very much in line with my needs. I can only recommend your excellent service.
    Elke Rapp

  • Jenny Carlos
    March 13, 2016

    Dear Melosa,
    You have such a good customer service. Please forward this to your supervisor and let her know that I am very happy and satisfied with your service.
    I look forward to talking to you again when I am ready to rebook my son's flight.

    Again, thank you so much for your help.
    Jenny Carlos

  • Rachel & Moti Chocron
    March 11, 2016

    Dear Shelly,

    I just booked a flight with Ackley from Tel Aviv, Israel to Manaus, Brazil. Ackley service and responding to our needs was outstanding. He demonstrate his professionalism , passion and kindness to provide us with the best flight and fares. We appreciate very much his efforts and would like you to know and ask you to recognize him for that.
    Best Regards
    Rachel & Moti Chocron

  • Trevor Barr
    March 10, 2016

    I wish to thank the staff at the Traveler Help Desk, Especiall Hardy, who helped me through a difficult day.

    I was trying to book a flight from the Philippines yesterday, and after several hours received my confirmation, only to discover that the card was never charged due to a misunderstanding between the call back number and the Visa card number on file. Boris (lady) was serving me, and she should have confirmed that the charge was being made, but didn't. I thought everything was okay.

    I was sent an e-mail this afternoon before 3pm saying that my hotel was cancelled. I called you folks, and after being on hold for half an hout, I discovered that the flight was cancelled as well.

    I frantically tried calling several companies, adn sending in copies of my ID to your company. Unfortunately, TROY kept me waiting a very long time, and we got disconnected twice. He bever called me back, and I tried calling him from Two phone lines at the same time, to see if someone could see my e-mail I sent him, but then he was on break.

    Considering that I am also trying to communicate with the other party on the other side of the world, I was very upset. This person should NOT be working for your company. I actually Own a call centre, and this should never happen.

    I called back many times after this, and sent my ID in again, and by this time HARDY was able to get the same flight, and the same hotel, for a little bit more. I accepted, mentioning that I might still have a problem on the other end with the other party almost 20 hourse later. He assured me that it would be possible to help me.

    Sure enough, ther was a problem, and I called him back. Now we are at 24 hours later, and even though he didn't have to, he called me back several times until the problem was resolved. I am just waiting on the hotel. Assuming he will come through again, which I believe he will, I will not lose that much money, and I won't have to pursue a Credit Card Dispute.

    Even though I am losing a few hundred dollars, I feel better and my ordeal is over. I thank you HARDY, and please take my comment seriously about the other staff. You can't afford that.
    Trevor Barr

  • Margaret De Greef
    March 9, 2016

    Dear Lazar:
    This E mail is to thank you for your professionalism, your patience and for being part of the best company we have worked with so far. Your management should know what an asset they have in you, feel free to forward this to your supervisor or management. As I mentioned, we are world travelers and I will certainly call upon you again.It is refreshing to find someone as diligent in their job Lazar. Thanks again for everything.


    (Margaret De Greef).

  • Ovidio Urcina, Jr
    March 8, 2016

    Hi Elsa,
    Thank you very much for your excellent service.


  • Mukul Jamindar
    March 8, 2016

    I highly appreciate doing business and talk with you. I was fed up with other (I know the names don’t want to directly say), just see my chat with them each one of them is giving different answer and not booking or providing the itinerary. I gave all details 20 hours agao.

  • N/A
    March 8, 2016

    Received an app call for agent Oscar where customer was extremely happy with the service offered by Oscar. As per customer Oscar has earned himself honesty , he was so patient, so precise and be proud on him he is doing excellent job, he has been extremely helpful, please give him a raise.

    Only Francis was the one who gave my right response. kept words and gave me the same flight and at same price i was promised for. I highly appreciate business and talking with him, thank you for your help. Sorry for shouting at the first but i was frustrated by other representative and almost made up my mind to try some other providers. Thank you.

  • Mr. Walker
    March 7, 2016

    Mr.Walker wanted to compliment Chandler for offering an excellent Customer Service with his Existing Reservation. He said that Chandler did an excellent, outstanding job.

  • Mr. Aidi
    March 6, 2016

    Hi All,

    Had a Word with Mr. Aidi. He was very happy with the customer service provided by Anastasia.
    As per him she made him feel in Good hands. Anastasia is truly an Angel.
    He will always buy tickets only from Anastasia and also refer his friends to Anastasia, as the services provided by her are beyond commendable.
    He also said that others should learn from Anastasia. Her customer handling skills are amazing.

  • N/A
    March 6, 2016

    Marvin has an excellent customer service skills. She is senior citizen and was looking for the best option. He took time to find the cheapest fare and fulfill all the needs. She is very happy with the service provided and will make sure that she will always book with us.

  • Pamela
    March 3, 2016

    ?Spoke to Pamela, she was highly impressed and very happy with the services, said Jane is very kind, very knowledgable and kept her patience throughout the call and answered all her queries. Also said that she would be using our services again.

  • mandovi
    March 2, 2016

    Dear Clive,
    Thank you very much for your excellent cooperation and courteous service. We will be in touch with regard to hotel and car service. Thank you once again.
    Best regards,

    April 30, 2016




  • Cristi Vazquez
    April 30, 2016

    To whom it may concern,

    I just want to let you know of the experience I have had tonight while trying to book flights for my two small children along with myself from Orlando FL to Phoenix AZ.

    It started off with having to book my children their return flights to ensure that they would be on the same flight as my nephew, b/c I will be having surgery and only staying in AZ for 4 days. So after I book their return flights, I was told to book my own round trip flights first, then book my children 2 one-way flights. After booking my round trip I then notice that I am not able to book their flights anywhere, outside of calling Delta directly to book, and they were asking $850 total! My round tri flight came up to $407 TOTAL! So of course I am livid, I have a migraine and can not believe no one can help me!! Well, I remember a friend told me that she books all of her flights via your company. I looked you up and that is when God put Hayden in my path! Hayden booked the flights for my children with ZERO problems! He gathered their information, got my flight itinerary and BAM! they now have the same departure flight that I do! I haven't made any flight reservation in YEARS! And as I stated, we are taking this trip because I need to have surgery and my sister is staying with my kids so that I may focus on my recovery. So in essence this isn't just a vacation, it is necessary! If you ask me, Hayden went ABOVE AND BEYOND to help me where I had been denied quite a few times, or in my opinion over priced! He got my blood pressure to go back down, he calmed me down, relieved my stress, and made a LOYAL customer out of me!

    I hope that you realize the AMAZING asset, that Hayden is in your company!! He is a wonderful example of customer service and I hope that if he chooses to stay around, he is recognized for outstanding customer service!

    I can't thank you enough Hayden for all that you did for me tonight!!!! And I know I didn't mention it above, but the company who has permanently LOST me as any future company is EXPEDIA.COM!!! Ugh, NEVER again, do I use, think, or recommend them to ANYONE!!!

    I hope that you all have a wonderful and blessed wkend!

    Cristi Vazquez

  • N/A
    April 28, 2016

    Passenger King said he was courteous and help her a lot to get her E tickets.

  • Valerie Brown
    April 28, 2016

    Thank you for your help today Steven, we appreciate you and your time. Thanks for helping to complete our 4 year anniversary be as wonderful as it has already been.

  • Carmen Soto
    April 28, 2016

    Carmen Soto, said kane myers helped her to get the flight what she was looking for weeks . She said Kane was courtious and very helpful.

    April 27, 2016

    You,we're the best of everything, you helped me ,when, you help me when no one else would did nothing you went out and before we went out and Beyond for me I appreciate you I am Meijer that you try and you struggle and you you kept your pace your patience you tried very hard you are you responded you returned you a revised I loved it and I appreciate it and I appreciate and I hope and I help you in now hope have you in my prayers thank you thank you thank you god bless you he was the best travel agent

  • Bernadette
    April 25, 2016

    That email sent itself, way b4 I was ready 2 send
    But still, It was essentially intended to send a gr8 B-I-G Thank u for helping me get on board w how this email/airline thing works; cuz when it does, Wow!
    I had my hotel concierge print out my passes b4 i departed Sat morn to connect w Honor Flight at the various monuments, etc. Then, when the time came to dash to airport i was Good2Go-Go!
    All thanks 2 ur patience & pedagogy, dear Elgyn.
    God less u always, till we meet again!

    Ur Friend & Fan,

  • N/A
    April 23, 2016

    Thank you very much Zen. You are a true professionall I will continue to have Rose and myself use your travel services. Next trips that come to mind will be this summer Las Vegas, NV, El Paso, TX. And St.Louis-Next month.

    Good Job.

  • Debra
    April 23, 2016

    Hi All,

    As per Debra, Kadin is an amazing Customer Service Representative with great Customer Service Skill who was spot on with his job.
    She said, to back his good work he also did excellent follow-up to ensure the passenger is not inconvenienced later on.
    She affirmed going by Kadin's service she could make out that ours is a Great company and she will surely recommend everyone she knows to do business with SmartFares.

  • Jeram Patel
    April 14, 2016

    Hallo Ms. Emma.m, I do not have you VP contact with me, so please pass along my note below to him/her.

    VP of Customer services at Travelhelp.com
    This is to convey very high compliments to one of your travel consultants, name Emma. I just finished pleasantry of phone communication with her . She was vey concise and precise in her communications with me. I was hesitant and worried initially about my name spellings and card no etc., but when Ms. Emma repeated herself back to me , everything was PERFACT, to my surprise!, a rare occurrence.
    Also, I noticed Ms. Emma is a pleasant consumer service tone and I think she expressed in a very pleasant customer service tone. She came across to me a very classy tel tel presentations in phone communication and phone etiquettes.
    I hope Ms. Emma is recognized for a high standards of customer services.

    Thank You!

    Jeram Patel

    April 14, 2016

    Ms. ARLENE J KATSORIS ( Booking Ref-4RQGD4) was very pleased with the services provided by him. She said that Thom did an excellent job. He was very outstanding, very informative and helped her in finding the cheapest fare . She will keep booking the tickets with us and refer her friends as well

  • Dorin
    April 13, 2016

    Dear Gene,

    Thank you for your fast answer to my request for an invoice.
    You are the proof that one lucky customer can find the best price on the market
    and receive excellent customer services at the same time.
    Have a wonderful day!


  • Tushar
    April 12, 2016

    Thank you so much for assisting me in booking 4 tickets( confirmation codes 4A55QQ and 4HY43N) to Ahmedabad from Nairobi on Emirates Airlines.You were of great help to me and I guess no other agent could be as polite and friendly as u. I was so lucky to get u as the agent Silvio ,Extension number 1586, and i know how much i struggled you in booking this tickets but you were always friendly. Any next time i book a ticket i will definately use Smartfares and only you as my travel agent helper. If i have to rate this service, i'll rate it 11 out of 10. Smartfares, i want you to be proud of having such an agent working for you. Thank you so much Silvio.Proud of You!!

  • Raisa Trzhaskalo
    April 10, 2016

    I appreciate this reservations from your company. Roman's service was excellent and helpfully great.

    He performaed the best job. Thank you ' Roman for understanding and kindness from my family Raisa Trzhaskalo.

  • Maryos Kuiper
    April 9, 2016

    Hello Damon,
    Thank you very much for your help, this has been a very good transaction. And I should know, as I’ve made that journey to Amsterdam more than 30 times… I will indeed keep your info, and also hope to give your name to others who may need help. By the way, my everyday name is Maryos, so that’s how I’ll sign off.
    Thanks again,
    Maryos Kuiper
    (510) 449-9553

  • Courtney Breshears
    April 4, 2016

    I hereby accept the new flight option for this reservation, Salton was AMAZING! he took care of me so quickly and needs a BIG RAISE!!!!!! Thank you Salton!!


  • George Cruz
    April 1, 2016

    Mr Hardy, is by far the best costomer service representative you all have. His patience and his compassion to resolve our situation was beyond the standard line. We had a big problem with the dates for a family funeral. Hardy helped us get all our much needed money back (because we don't have a lot of it) for this emergency within the family. I appreciate peoples like Hardy who put there customers first. Best representative period. I hope his supervisors see this and acknowledge his work ethic. God bless you Mr Hardy may many blessings come your way.

  • Ms. Willa
    May 31, 2016

    Ms. Willa who was deeply impressed with the services offered by Santiago.

    As per Ms. Willa, Santiago was knowledgeable and very efficiently he helped her throughout the call.
    She felt AWESOME and would use our services again in future.

  • Amanda Earle Ciccarelli
    May 26, 2016

    Dear Mr. O'Brien -

    Let me offer you comment on Elgyn's assistance this evening.

    I received a panicked phone call from my mother who believed that she had bought a one-way ticket to Providence, RI to accompany me tomorrow. We called to check in and discovered that no reservation had been made at all. So without good communication, I called to purchase a ticket for my mother. Elgyn was the person who helped me and he was simply phenomenal.

    He was calm, elegant, efficient, and had a delightful sense of cheer. After he made the reservation, I had to cancel it.

    I am so deeply grateful for his help and appreciate his grace when I had to cancel the reservation he had so kindly made at my request.

    Please let me urge you to share the qualities which Elgyn displayed with your superiors and his colleagues: patience, kindness, efficiency, generosity of spirit, more patience and a light sense of humor.

    Please express my gratitude to Elgyn.

    Wit my thanks,

    Amanda Ciccarelli

    Amanda Earle Ciccarelli

  • Tomma Marie Rowland
    May 22, 2016

    To Mr. Casper M.

    I would like to thank you, Casper M., for Making, what otherwise would have been a Stressful situation, much easier and More pleasant than original anticipated.

    To: The Company Supervisor:

    Mr. Casper M., is a true asset to your Company and a real gentleman to converse With over the phone. He assisted me quickly, and put me at ease With my many questions and concerns. Because of Mr. Casper M.'s fantastic C.S.R. Skills and knowledge of his job, I was able to Have my flight concerns (for this pending Holiday weekend), completely resolved, and Even better than I expected it to be done.
    Again, Mr. Casper M., is truly an asset to your Company and because of him, I will definitely Be utilizing this website and your company in The future. Thank you.

    Again, thank you, Casper M.
    God bless.

    Tomma Marie Rowland

  • Laura yosipov
    May 19, 2016

    I really appreciate the service you have given me today is not obvious God bless you You're a good man

    May 18, 2016

    passenger named Edwina told that the Gibson was very helpful during the call , the way he was explaining the things was very easy to understand and his voice was very polite and helpful, she said that usual people speak very fast and tough to understand for her.
    she also said that she will call in future to our company and prefreblelly would talk to Gibson only for her future travels.

  • Minerva Zurisadai Ochoa
    May 17, 2016

    Hello Eugene,
    I would like to take some time to tell you about my experince with Kane Myers. I had the pleasure of speaking with him on Thursday for the first time. I had contacted him out of desperation becuase the staff at smartfares told me there was nothing to be done but to just waste my trip. Kane, in the other hand, took his time with my issues. He called me, emailed me, called me again. He went above and beyond of what I think is his job. He even offered to fix my problem on his day off. How amazing is he? He managed to save me lots of money. Calling LAX and Frankfurt if there was anything that he could do to help me. In conclusion. He is the best customer service representative I have ever had the chance to contact. I am so pleased with the level of customer service he provided. He gave me peace of mind and someone to talk to. He made me feel that I was taken care of. Kane deserves a raise. That type of customer service has to be paid for. Imagine what Kane can do to your other customers? When I first contacted customer service, I though smart fares was the worst company. They even made me try of how bad I felt, but Kane fixed that. Please reward Kane in working perfectly in everything that I told him.
    A happy customer,
    Minerva Zurisadai Ochoa

  • Mr. Sir H
    May 17, 2016

    Arvy is an outstanding employee and made my phone call go by clearly and quick. Thanks for the awesome attitude and being patient with me. Have a great day Arvy!

    May 16, 2016

    Miss Rita,
    A Mi ll i o n Thanks! You Are everything that a travel
    agent should be! Proffesional and kind, extremelly
    efficient! I was lucky to get You this time!
    N a m a s t e...

  • Andrew Wood
    May 14, 2016

    Thank you for making the change to Loreta’s travel document. It is much appreciated.

    All the best

    May 12, 2016

    Customer was calling us for past few days without a resolution and her flights were HX again and again.
    As per customer, Susan was extremely helpful, very patient and awesome. She made her day bright by confirming the flight.

    May 10, 2016


    TAKE CARE...



  • Daniel
    May 5, 2016

    Thank you for the polite and exceptional service It is greatly appreciated.

  • Jimmie Lou DeBakey
    May 5, 2016

    Assistance has been fantastic – and my hope is the trip will go smoothly as well!

  • Diana Selkridge
    May 5, 2016

    I had some challenges with a flight i had booked. Kane Myers assisted in getting this resolved and i would like to commend him for his support.

  • Mo&Ted
    May 5, 2016

    Eugene helped us book a flight tonight (5/4) for July and was very helpful and friendly .... Gets high marks!!!

  • May 4, 2016

    Dear Irvin:

    Thank you so much for your patience and the help with our first international flight.
    I have flown domestically many time and I have a preferred airline simply due to the fact that I must travel with a service (assistance) dog and they are so helpful.
    However, I have never received the time and care that you provided today.
    I cannot thank you enough for assisting me with a very stressful task which had to be accomplished on such short notice.
    I will be using you for all of my future travel needs.

  • Grant Embrey
    May 3, 2016

    Barry, I want to say thank you again for the superb service you provided me today. I am throughly impressed with the level of your professionalism! You promptly called me back after several disconnections occurred due to bad weather we were experiencing here in Okinawa, Japan. You provided me excellent prices, seat assignments, food choice, bagage, as well as worked extensively securing additional flights we're needing once we return to the CONUS. The only thing you didn't offer to do was stand in the line at the airport; however, I have a feeling you'd even do that if I had only asked. :). I am equally impressed with the immediate follow up emails you sent after our phone conversations. I rest easy knowing for certain that all transactions have been processed and all flight reservations are secured.

    Not only do I plan to use you for all additional international and domestic travel, I have passed your contact information on to friends and family members who are also frequent international travelers. Please let your company know how pleased I am with their company and its staff (you).
    Again, thank you!

    May 3, 2016

    Jane has answered all questions he asked.. she is pleasant on the call.. which is unusual in travel business .. He will be a loyal customer with Smartfares as long as he will get such service.

    Jeffrey said that Jane deserves a pat on her back from managers and he will write a long appreciation letter on Smartfares website as well, so that higher level can read it.

    Thanked the customer for such wonderful feedback and told him that I will definitely forward this appreciation to the managers.

  • May 2, 2016

    Ms. Bell who was extremely happy with the service offered by Igor. Igor is an asset and should be rewarded.

  • Bob Chuba
    June 30, 2014

    Arvy, thank you for your excellent customer service work this morning As a 30 year Manager at UPS, I handled many customer service issues, and I can appreciate when I get good customer service. Your patience and demeanor gets and a plus in my book.
    Feel to reply to my web site world-turcking.com, should you ever need a reference or job opportunity.
    Best regards
    Bob Chuba
    World Trucking Inc.

  • Patti George
    June 28, 2014

    Dear Manny,

    I would like to thank you for all the help you gave us while planning my son's vacation to Cuba. (8GUM9Y). You were patient with us and answered all our questions thoroughly and went above and beyond what we expected a travel agent to do for us. You were always polite and pleasant when we communicated. You also answered our questions with truthful answers. You showed understanding when we were most concerned if all was planned correctly. I highly recommend you as a very fine travel agent and am requesting that you give this email to your superior to become a part of your permanent file. You are a fine asset to your company, and they should be proud of your abilities as a travel agent. Again, it was our pleasure to be fortunate enough to have worked with you. May your future be bright as you work for Traveler Help Desk.

    Sincerely, Patti George and Timothy George

  • Estella Trostle
    June 25, 2014

    Hello Eugene,

    I just purchased my first flight on Smart Fares due to the excellent assistance of Chavo at your Call Center. He was professional, kind and efficient. I had no plans to book the flight when calling, but just wanted to inquire.

    While waiting on the chat, I called the customer service number because I got a note that you were experiencing very high call volume to call the 800 number. So I did, but I didn’t end my chat hold. I’m so thankful that I didn’t.

    The lady on the phone was impatient with my simple request, and quoted me a price twice the amount I was able to book my fare for with Chavo. Before ending my call with her I told her the quote couldn’t possibly be that as I was looking at an online price for half of her quote. She said that price was per one way. Fortunately, about this time Chavo was able to chat and assist me and I completed my booking with him.

    Chavo is a wonderful asset to your company. Please offer him a raise! If it’s possible to find out the lady who assisted me, please give her more training so she is as competent and knowledgeable as Chavo.

    I’m looking forward to a great experience with this purchase. Will let you know after the flights how it went.


    Estella Trostle
    (a happy first time customer – after getting Chavo J)

  • Cynthia L. Rommel
    June 25, 2014

    To Whom It May Concern,

    Salton who is a part of your Schedule Change Team has done an awesome job of assisting me with our flights. Delta was changing the timing of flights making it very difficult to ensure that we would make a connecting international flight. It is essential that we get to Rome at a particular time so that we do not miss a scheduled activity. Salton listened, acknowledged my concerns and handled them in an efficient and professional manner. He is truly an asset to your team.
    Because of individuals like Salton, I am very happy that we utilized you to schedule our travel plans...Thank you so much,
    Cynthia L. Rommel

  • Diana
    June 24, 2014

    Glad to share an appreciation call for Vicki.

    Customer Diana was really happy and impressed with the customer service given by Vicki. Diana said that she has worked with American Airlines and she knows how important role customer service plays in our industry. She continued by saying that Vicki has excellent customer service skill and we should be proud to have such employee in our organisation.

    Thanked Diana to share such wonderful feedback and told her that I will definitely convey her message to the higher level.

  • N/A
    June 23, 2014

    Hello Mr. Francis,
    I just wanted to thank you for your efficiency and your help in finding and booking a ticket for me. I would not have been able to find it by myself.
    You need to be encouraged and promoted, since nowadays people do not give a personalized service over the phone with such politeness.
    I will definitely book my future trip with you again.

  • Jacques Hyzagi
    June 22, 2014

    To whom it may concern,

    I would like to take this opportunity to thank Roman who helped us booking our tickets. Roman is extremely professional, helpful and gracious. Booking airfares with him was a pleasure and we will definitively use this company again in the future for our travels. We will also spread the word amongst our friends. If only every travel agents were so competent as Roman traveling would be made much more pleasurable.

    All the best,

    Jacques Hyzagi

  • Andra
    June 21, 2014

    I got the opportunity to take a fabulous feedback from the customer for agent LILLY.

    As per the caller, she was in a state of shock as 3 of her family members expired earlier and agent Lilly made and set the reservation with immense patience.

    You truly Won a Heart and Faith of the Customer LILLY !!!! Good job done !!

  • Shaleah Langston
    June 17, 2014

    Hey there, I'm sorry, but I'm going to have to decline the offer for the flight. It's just too expensive for me right now and found that renting a car will be cheaper (however longer) but cheaper! I appreciate your diligence in finding me a great offer for the flight and your time!
    Have a wonderful day!
    Shaleah Langston

  • Judy-Ann
    June 13, 2014

    Dear All

    I take this opportunity to thank Lazar who was the only person on your team who actually tried to assist me when I encountered problems with my ticket.

    The change was made by the airline for a small fee of $25 and I was able to reach my destination.

    My advice to your team is that, when an email of a sensitive nature is sent to a customer and you do not hear from that customer the best thing to do is follow up with a call. In my case the email went to Junk and there was no way of me meeting your deadline.

    Again, thank you Lazar and I take this opportunity to with your Company continued success.

    Best Regards
    Judy-Ann ~ 441 2561

  • TJ Duez
    June 8, 2014


    I cannot express well enough my thanks for your persistence & perseverance while schedule the flights for my children from Orlando to Seattle and back again.

    I threw you some curve balls throughout the process, and then the airlines threw in some more - but you kept working and provided a solution and resolution.

    I am comforted to have the flights booked and paid-for and look very much forward to seeing my younger children!

    And I have you to thank for enabling all of that.

    Thank you very much, and I expect to work with you again in the future.

    TJ Duez
    [email protected]

    June 7, 2014

    Spoke to Ms. ROBINSON, who was really happy with the kind of services Hardy provided her to complete the reservation. She was really impressed the way he handled the call and wanted to definitely continue business with you in future as well.

    She wanted to appreciate hardy for all his patience.

  • April
    June 4, 2014

    As per April, Vincent was great and very helpful. Caller said that she was very upset and Vincent handled the call very well. Vincent was very polite. Our company is lucky to have him.

  • Suparna
    July 31, 2015

    Also want to add that Jamie - you have been extremely patient and helpful in finding the right deal for me, especially at such short notice travel. Thank you for looking at various options and getting me the best deal.

  • Fr.Chacko Punnoose
    July 31, 2015

    Thank you Jamie for your help Thank you for your patients to bear with this senior man. Your service was cordial. I am glad that you spent time to explain/educate me the things I didn't know.
    Wish you success in your life. God Bless you
    Fr.Chacko Punnoose

  • N/A
    July 31, 2015

    I would just like to add that Raymond was extremely helpful and patience with this booking and his customer service was excellent answering all of questions with great knowledge and expertise. I am happy with the price he got for us. I would highly recommend this service to everyone and will definitely be using it again for future trips.

    July 30, 2015


    It was pleasure speaking with you. You have provided me with exceptional customer service. I thank you kindly for all your help. And look forward to speaking with you again. Your company is extremely lucky to have you

  • Sabeen Hassan
    July 30, 2015

    I was helped today by one of your booking agents Mr.Chandler. What a wonderful customer service experience it was....I have to share with you.

    Mr.Chandler was very personable and through. He made every possible accommodation for us and went out and above his call of duty and answered all questions that I had. He took interest and offered what was best for us and exceeded my expectations big time.

    Mr. Chandler is definitely an asset to your team.....I wish him all the best and continued success in the years to come.
    Thank you
    Sabeen Hassan

  • Nelda
    July 30, 2015

    Dear Clive: Sincerely appreciate all the assistance you rendered to me just now. I will book my trip again on your web site or call you once I can make the travel as approved by my Doctor. You all are the best. Thank you. Nelda

  • James Compton
    July 30, 2015

    Thank you so much Jamie, all details are correct on this itinerary and I agree to the payment of $1314.98 total including all taxes and fees.

    I would just like to add that Jamie Clark was extremely helpful and patience with this booking and his customer service was excellent answering all of questions with great knowledge and expertise. He made it very easy to book & I am happy with the price he got for us. I would highly recommend this service to everyone and will definitely be using it again for future trips.

  • Patricia Jardine
    July 29, 2015

    Thank very much Grace, I really appreciate you help.
    Will be contacting you for my planed vacation in October.
    Best regards
    Patricia Jardine

  • Irene Blackman
    July 29, 2015

    Hello again Rita,

    My husband will be looking for a flight around the same time period to Las Vegas in December as well. I will be contacting you tomorrow with his information. Thank you so much for your help. We are traveling to see our oldest child and her family. We have not seen them in a long time. You are an Angel sent our way in the form of of travel representative! Thank you so much for all your help and patience.
    God bless you,
    Irene Blackman

  • e cho
    July 29, 2015

    wonderful service by Mack

  • Tamala Capps
    July 29, 2015

    Kemp was awesome and did everything he could to accommodate my Granddaughter and Myself!!!!

  • Kelsey Davy
    July 29, 2015

    Eugene was using the chat window to help me book my flights. He was very helpful and respectful with all of his responses.
    After every question I answered, he responded with Thank you. This was nice because it assured me that it was the
    right information I was giving as well that he got the msg. He was clear in what he was needing from me and polite at the same time.
    If I ever need to book a flight again I will try to do it through this amazing man!!
    I would like to Thank Eugene for such a nice pleasant stress free booking ??
    If there is anyone that deserves a promotion in any way it would be Eugene.
    Thank you for your time and I sincerely hope that Eugene does get a reward for his great service.
    Kelsey Davy

  • Virginia Paulett
    July 29, 2015

    Dom Berg is very helpful assisting people under stress situation, trying to put together a trip including hotel/under reasonable budget. I read and confirm all booking had correct information of the three passengers.
    Once more Dom is great!! thank you for all of your help.
    Virginia Paulett

  • Kelsey Westphal
    July 29, 2015

    Thank you so much Boston! I really appreciated your patience and your help in finding the best price and most convenient flight. You were patient even while my connection was horrible and you could barely hear me! I hope you have a great day ! Give this guy a raise! :)

  • Larry Bucher & Ria
    July 29, 2015

    Ms. Ria: I thank you for your work, effort, and patience in re my request for help with flight reservations. You reflect VERY well on your company. It was a pleasure to do business with you. Good luck, now, on moving into the directorship of the company. Be well. LB

  • Anthony Palumbo
    July 29, 2015

    I rate Charls and the service he provided me 10 out of 10. He did a wonderful job.

  • Nichole Kline
    July 29, 2015

    hank you for helping me and working with me on a timely manner. Please send me something so I can let someone know about your amazing service.

  • Robert
    July 29, 2015

    Spoke to Robert and he was full of praise for Bob. He said: Bob did a wonderful job and he was simply fantastic, very professional, friendly, very courteous, very kind and had a very good command over English.

  • Chris Turner
    July 29, 2015

    Hi Boston,
    Thank you for your polite and patient assistance with my international flight. I feel I received the best treatment and the best fare as a result of your help. I am in agreement with the terms of the flight that you have emailed to me.
    Chris Turner

  • Jyothi
    July 29, 2015

    Thanks a ton Domberg for all your help!
    This looks good and I hope we are all set.

    Again, I appreciate your customer service and you going beyond and above to help me get the right flights.

    Cheers and great working with you!


  • Michelle Parkes
    July 28, 2015

    Charls has given me outstanding service today!

  • N/A
    July 28, 2015

    Aaron was really helpful and gave all correct information what she required.

  • Shanon
    July 27, 2015

    Hi All,

    I took an appreciation call for Edd where Ms SHANNON FRIEDL( Booking Ref-YOBHYF) was very pleased with the services provided by him. She said that Edd did an excellent job. He was very outstanding, very informative and was very patient throughout the call. She will keep booking the tickets with us and refer her friends as well.

  • Mariann Livingston
    July 27, 2015

    Mickie was very helpful.

    Thank you for your kindness,

    Mariann Livingston

  • Sandra Leiner
    July 25, 2015

    Thank you very much Alvin for taking care of this. Because of your professionalism, courteousness, and understanding of what transpired, I will continue to do business with your travel company now and in the future.

    From henceforth, please ask your company to train your employees to inform customers that the 12 hour cancellation policy doesn't apply when calling the company in lieu of booking online. Otherwise, Smartfares will be liable for deceptive business practices.

    Please forward this email to Michael Thomas the CEO of Smartfares and the headquarters so the owners can put this to use straight away.

    Again, thank you. I will keep my current booking...

    Best regards,
    Sandra Leiner

  • Charles K. Hanley
    July 25, 2015

    I would also like to complement the booking agent (Bryce) who was extremely helpful and very professional in working. It is a pleasure working with such a person.
    Charles K. Hanley

  • Donald Minster
    July 25, 2015

    Dear Tshering,
    Your customer service is impeccable! Each time I've spoken with a representative from your company, I've been handled as though I was their only customer that day. Thank you for taking your job seriously and working with me. I will absolutely make you my first call for all future travel arrangements.


    Donald Minster

  • stay well
    July 25, 2015

    Stephanie it was a pleasure working with you...#Elizabeth Keene

    have your friends and family hashtag ...#Elizabeth Keene on Instagram...I would love to see her trending...that would be my ultimate thank you to her.

    you were amazing if ever I'm flying I'm calling you I'm afraid to fly so I don't do that a lot.

    thank you so much for your help and patience..
    stay well

  • Carlos Velasco
    July 24, 2015

    Carlos Velasco commented: Loved the. Service, had searched for flights on several well known websites and got the best deal with ease using this help desk... Stan was super helpful!

  • Ellen
    July 24, 2015

    Clive was very helpful and patient, he made my day, Ellen Bernstein

  • Janey Hurley
    July 24, 2015

    My service with the young lady was fantastic she was excellent and you should use her to train any new staff in the future she is a excellent customer representative.

  • Danielle Castagna
    July 24, 2015

    Hello Francis!
    I'm on my way to Italy!!!

    I wanted to thank you for your wonderful customer service on our 45 minute call today! You were very patient with all of my questions, and provided thorough answers that helped me make my final decision to book through you and your company. I do hope that your superiors appreciate what an asset you are to their business!!! Kudos to you.

    I wish you all the best, and look forward to booking with you in the future.
    Danielle Castagna

  • Mohammad a hoosain
    July 24, 2015

    To Mr whom my concern i am very happy the way its been handle my ticket reservation who i am very happy with Mr nick m excellent support and so curtsies and respectful handle also professional service been taking care. looking forward to do business with nick in the future Mohammad a hoosain . CEO/ president. www.rlbgcc.com.

  • Catana Tully
    July 24, 2015

    Thank you for your service and very helpful suggestions.

  • John Bryson Chane
    July 24, 2015

    Thank you for forwarding this reservation for my son and his family to join us in Aruba. The person who worked with me on this reservation was exceptional, patient and thorough at every step of the way. If all employees were like this, life would be easier for everyone who calls in to make reservations. Please thank him for me. He was really great!

  • Faye Nagib
    July 24, 2015

    To whom it may concern.
    It is our duty -as service recepient to tell it to businesses if we want a better sevice. So, we write. It is my honest honor to let you know about my encounter with one of your staff member; mr. Starc ( as I heard him introducing his name ).
    I made a booking today that unfortunatly went sour. I gave up on your services and vowed never to do business with your company again: One after another, employees were either hasty, not caring, ineffecient.
    But at midnight - after several begging hours a Star showed up ( mr Star). He examined the issue, asked me questions, reviewed documents, refered to someone And courteously, humanly, and professionally explained what happened and reported to me the solution in no time, in no ambiguity. The solution that was fare and just. That was honesty. That was right thing to do. GUESS WHAT:
    I am coming back and I'll let all my people to come with me to do business with you as long as there would be some other Starc's in your company. And this a story of an exemplary employee.

  • Rita misilli.
    July 24, 2015

    Very pleased at the way nick handled my requests. He's very helpful. And gave me the best flight and price he could . Very accommodating . Thank you . Rita misilli.
    Sent from my iPhone

  • James McLaren
    July 24, 2015

    Zoltan was helpful and very clear about price changes which can fluctuate from minute to minute. I was satisfied with the price offered and happy to be travelling on a major airline - Delta - for this price.

    The website said I have 12 hours to claim a refund if not satisfied. I am pretty sure I will be happy with this ticket, but if it is your policy to wait 12 hours then issue the ticket, please do that.
    James McLaren

  • Mayallie Barrie
    July 24, 2015

    you are the best

  • Abigae Ranada
    July 24, 2015


    Aloha, my name is Abigael Ranada. Today on Tuesday, July 07, 2015 I went online with frustrations on trying to find a perfect summer trip for my family to visit other family and friends in the mainland. I would like to send you my appreciation to your employee, EUGENE (customer support).

    I went online with frustrations on booking my family's vacation trip to the mainland to visit other family and friends. The itinerary consisted of a multi-city trip, plus hotel and car at each city.
    It has always been uneasy to book a vacation trip.

    Your customer support Eugene went out of his way to help me have a great experience and that all hope is not lost in booking my family's trip. (lol) He actually went through the trouble of getting me multiple options in hotels until i was satisfied with the hotel, its location, its price. as well as the information of the hotel. I applaud him due to not only the hotel but he did that as well for the car rental and the flight itinerary (for each city). He also provided me his advice, opinion, and reason as to why I should pick the hotel, car, and flight. For every question I had, he was very knowledgeable and quick into giving me the right and answer and information.

    Working his position as to dealing with different people everyday and from one's experience I must admit shamelessly that, I have given him a hard time.. or I played as the customer that nobody would want to deal with. Yet he was and had handled the situation very professionally. I'd like to apologize to him again but most of all THANK HIM and let you know how much of a great customer support he has given. From beginning to end he did his job more than he needed to... 120% GREAT JOB WELL DONE!...

    Because of Eugene my family and I can enjoy and look forward to our trip, and my frustration was put to ease. I would highly recommend him as well as smartfares.com because of him.

    Mahalo nui loa, A hui kaua (Thank you very much, until we meet again),

    Abigae Ranada

  • Avelina V. Bides
    July 24, 2015

    Hello Bob,
    Just to let you know that everything looks great. It was my pleasure dealing
    my travel needs with you. Bravo Zulu ! Thank you for your excellent customer
    service skills.
    Looking forward to a fun filled vacation .
    Take care,
    Avelina V. Bides

  • Antonia
    July 24, 2015

    Hi Mr. Domberg,

    I have red the travel information tickets and all the information is correct and I am in agreement.

    Thank you for taking the time in finding me a good travel time with a lower fare.

    I am very satisfied with your services.


  • Judithe Kamayou Kamga
    July 24, 2015

    Hi Gabriel,
    I agreed to all the changes and I would love to receive the ticket confirmation as soon as you can.
    Thanks a lot for your help, I really appreciate the effort that you put to help me with this issue. I got hung up several times by some of your co-workers who did not even want to listen to my story. Thanks again for everything, you are a great example of a good customer service representative. I transform my anger into a sale and I am very happy with your professionalism. You really should be value by your employer after this experience I have with you. Thank you and go ahead and issue the ticket.
    Judithe Kamayou Kamga

  • Carole Brickner Cohen
    July 24, 2015

    I am writing to thank you for your help. I received your call this morning to advise me that Air berlin had a schedule change and we would not make our connecting flight. You then checked and rechecked flights and fares to accommodate us, and found a comparable flight and the seats for us on each flight.

    I've dealt with numerous discount fare companies and by far your tenacity and follow through to make sure everything was correct is something rare. I know that going forward I will use your services and recommend them to my friends and family.
    Thank you again.
    Carole Brickner Cohen

  • Pat Smith
    July 24, 2015

    I appreciated you patience and persistance in finding me a great flight. Thank you.

  • Karen Duncan
    July 24, 2015

    To Whom it may concern:
    Would like to highly recommend Robi for excellent customer service and professionalism

  • Olivia
    July 24, 2015

    Thank you so much for all the attention this am for me, all I need now is to be able to board a plane and get to the destination.

    That is one of the best birthday gift I have been offered this week. I like travelling so I’ll be in touch
    To provide the E ticket HRB1WS Denver to San Francisco To provide the E ticket No and seat allocation. But I’m sure it will turn up
    Thanks a million

  • Tania M. Ibanez
    July 24, 2015


    Thank you so much for your patience and assistance. You have been wonderful and I appreciate your services. I was so confused with all of the emails that I received. You were able to patiently explain all of the flight information and sent me confirmation to ease my concerns.

    You carefully explained the tickets that were ordered and the ticket that was cancelled, you eased my concern about one of the flights, and I am truly grateful for your services.

  • Freddy Monjaras
    July 24, 2015

    Thanks for the quick response. I had a rep by the name of
    > Starc who help me out. I wanted to inform that he was
    > great! I was a little frusted with the whole situation and
    > he was very professional and courtious. It's great to deal
    > with someone
    > very professional like him. Great Service! Thank you for
    > your great attention to my problem. Kudos!!!!!! I will be
    > booking more flights with you guys!
    > Great Job Starc!!!!

  • Heather Kienitz
    July 24, 2015

    Dear Mayson,

    I just wanted to send you a personal Thank You for helping me today! Thank you for going out of your way to see if I could add the insurance after it being over looked when I originally ordered the tickets.
    Thank you for helping me! Now I pray that I am reimbursed ??
    You are awesome!
    Heather Kienitz

  • Lee
    July 24, 2015


  • Swapnil Kendale
    July 23, 2015

    Hi Moses
    Thank you very much for your kind help cancelling my tickets.I was afraid i would loose my money however you made my day.you are the best agent i had an opportunity to speak with. we need people like you so we can get the resolution at first. I really appreciate your efforts.
    And I hope I will call again to do business with your company in future too.
    Thank you.

  • Errol Brennan
    July 22, 2015

    Dear Clive,

    You have been a great help and i hope that your employers know that you are serving your customers well. Thanks for your patience and assistance. Your reward will be great when you do your best. Anyways an additional info for my trips. Please see to it that Mrs. Brennan sits beside her husband and also they are BOTH going to need A WHEEL CHAIR Mrs Brennan just had surgery and Mr. Brennan can't walk long. Can you please reply with my request.

  • Ronald Powell
    July 22, 2015

    I am truly overwhelmed with your exceptional customer service,i person like you deserves to be a continuous friend in my life.many thanks

  • Meliane Khaled
    July 22, 2015

    Mr. Seth is wonderful and pleasant! Very helpful and professional! A great awesome agent would never want a different one thank you and God bless!

  • Ms Trevino
    July 22, 2015

    Dom Berg, you have been very kind , patiently with me. You are an excellent employee and giving the best of you. People like you made the difference in this world. With people like you is easier working, leaving in this corrupted world. May God bless you and your company.
    God bless you and everything you put your hands.
    Thank you very much

  • Joseph Esposito
    July 21, 2015

    Hope you're feeling better. Your service was excellent. I will definitely keep you in mind again on the next trip.

  • Hali Walker
    July 21, 2015

    Just thought I would express my appreciation for your patience, kindness, forthrightness, and professionalism. You were thorough with prices, times, luggage, and many details. You made sure I understood all the particulars of the trip and what was expected. Spirit Airlines is fortunate to have such an organized employee such as you and I am the very satisfied customer to obtain your services.
    Thank you once again.
    Hali Walker

  • Diana Morell
    July 21, 2015

    Thanks a lot for your service Charles .. So far you have been great person I've talk to n essay to communicate with

  • Ms Tran
    July 20, 2015

    This special Kudos has been given by Ms Van Tran for Ria. As per Ms Tran, “Ria” She was wonderful and she was very nice. She called earlier today however, was unable to get the satisfied service. When she called for the third time, her call was answered by “Ria”. who became a ray of hope for her and assisted her needs.

    July 20, 2015

    I had a wonderful experience with booking my flights with Kane. He was Patient, and helped me find the best deals . I will definitely book by you again

  • Maree Saunders
    July 20, 2015

    Dear Israel

    Just thought I would let you know.

    I have checked my account and I have received my refund from Qantas.

    It's the best day ever!!

    You have done an absolutely fantastic job and my Family and I thank you from the bottom of our hearts.

    You have restored my faith in Smartfares and I will have no hesitation booking my travel arrangements with you.

    I will also tell the many travelling friends of mine, about the great customer service you have given to me under difficult conditions and will highly recommend Smartfares.

    Thank you for your perseverance.
    You were the only one to follow up my case and who gave me hope of my refund. I had become very desperate.

    Have a great day.

    I cannot thank you enough.
    Kindest regards
    Maree Saunders

  • Sarah-Jane Abrahams
    July 19, 2015

    thank you so much for your great help! amazing service and will be sure to use this website again

  • Joyce Bowie
    July 19, 2015

    Thank you for your kindness and all your help this has been the greatest experience that I ever had booking a flight , I would recommend fellow friends and family to book their flights though this company also. Thanks again I look forward to speak to you in the near future. Joyce Bowie

  • Sonia Hudson
    July 19, 2015

    Thank you varin i appreciate your help during our time of bereavement
    sonia hudson

  • Hanif Sultan
    July 17, 2015

    From Charles , who is been extremely kind and helpful.
    Thank you.
    Hanif Sultan.

    July 17, 2015

    Hello, Ms.Pearl. Thank you very much for your great help for helping us resolve and booking our flight, you were an angel! I appreciate you!. I will like to let you know that we did received a confirmation from you US air.

  • Jo Ann Hawley
    July 17, 2015

    Thank you Casper - i confirm this itinerary - thank you very much for your professional and excellent assistance.
    Jo Ann Hawley

  • Donna DeCamp
    July 16, 2015

    I will never be able to thank you enough for taking care
    of my problem with my flight issues.
    They are lucky to have you as an employee .you have changed my
    opinion of the company . Thank you so much Donna DeCamp

  • Katerina Nikolova
    July 15, 2015

    I wanted to express my gratitude for the professional and helpful advise of supervisor Vinny with phone extension 1732. I missed my flight because the line on security check was too long. He listened to me, checked few of the options i have after speaking to US Airways and Bulgaria Air. However, none of the options was a good option for me. I decided to call the customer service for each of the aircomanies one more time and he made few very important suggestions about the way i phrase my request, which was very important for the successful resolution of my request.

    July 15, 2015

    Charles; I want you to know how much I appreciate the extra time you put in to assist me with a difficult travel schedule. Your extra efforts; patience and diligent work ethics is greatly appreciated by me. If I had a million dollars to give to you – I WOULD!

  • Melissa Johnson
    July 14, 2015

    To Whom It May Concern:
    Your representative ZION gave me excellent service today
    He listen to all my issues and did everything possible to help me out...
    I just wanted to take the time out to COMPLEMENT him..
    He is truly an assest to your company
    Because of him I will use your company in the future..
    Thanks again Zion for all your help!!!

  • Joshua Brooks
    July 14, 2015

    Gayle is amazing , I was planning this trip for over 3months,
    but was not able to confirm as was not sure how to do it,
    but Gayle helped me to get the best deal and he worked pretty well
    to offer a good price for my trip.He was patient to assist me to plan this trip.

  • Rosa Harper
    July 12, 2015

    Excellent service from Regan. I thank him and your company! We received all the information just as he said, including seat assignments. And we are pleased with your prices and your service. Would definitely recommend!

  • Diane
    July 11, 2015

    Hi Christian,
    Thank you very much for helping me with my booking. You were professional and pleasant to speak with. And the prices you quoted to me were within my budget. So all in all, awesome service.
    Thank you and have a great day!

  • Marlyn
    July 11, 2015

    Thank u Nigel;;;;;,Excellent
    From 1 to 10 your help was to me was more than the #10...
    Excellent thank u....
    Say hi to Adley for me..
    Thank u again...

  • Ivory Collins
    July 11, 2015

    I would just like to thank you for all your patience and working with me and getting the best deal for me, your help was greatly appreciated.
    Thanks for all your help,
    Ivory Collins

  • MS Alice Moreu
    July 10, 2015

    I was frantically searching online to purchase tickets for my son on vacation leave last minute rush specific dates , found your travel expert very helpful professional and courteous helped me cut cost by postponing departure date for 1day base on this experienced looking forward to booking with your site hope all your agents are as helpful courteous and professional as this agent was, he is a credit to your company.
    ……………………………………………………………….Sincerely Yours MS Alice Moreu.

  • Carina Corrow
    July 10, 2015

    Thank you so much Irvin, you've been so helpful and now I am so excited to see my son!

  • Athena Marshall
    July 9, 2015

    You guys need to give this man a raise, his competence has far surpassed his peers in the work place. He deserves a raise and anything less than giving him more pay would be a disgrace and an insult to all that he delivers for your company. His professionalism, tenacious work ethic are the sole reason why Athena and I are in the air traveling on our honeymoon because of Lorenzo, for this I have no doubt. Saying that he went above and beyond the duty of his job would be a severe understatement. That man acted like it was his own flight, I am serious when I say that I would expect you to heed my words and pay this man what he is worth. There is a saying in the bible about the most skilled laborers in their trades were worth their weight in gold. Well this saying actually applies to Lorenzo, because that man works circles around anyone else at that call center. I would know I have spoken with 7 different staff members.

  • Benjamin P. Corn
    July 4, 2015

    Oscar: Thank you so very much!! You have made an older couple very, very happy. A trip of my lifetime which is not going to not much longer. You should be highley commended on your hard work and helping us out!

    Thank you again
    Benjamin P. Corn

  • imad mohammad
    July 2, 2015

    The agent have done a great job. Thank you!

  • Iris Rivera
    July 2, 2015

    Thank you Mr. William, very much for all your help. You have been very kind, very professional and helpful. Your patience is highly appreciated. I do receive the new confirmation with all the changes for a non stop flight for my grandson Jose Fernandez.
    We appreciated very much, God bless you!
    Iris Rivera

  • Seyed Mahoutchi
    July 1, 2015


    My name is Seyed Mahoutchi and I am 58 years old. I have been in all over the world and have bought hundreds of air line tickets, but your agent, Mr.Thomas Ackley showed me the best experience with dealing a complicated , multi city purchasing . He was professional, helpful and most important ,patiently answered my 100 questions.
    I will be back to your web and buy a lot more and recommend it to my friends just because of him. he in a gem, take care of him

    Seyed Mahoutchi

    5926 145 st sw
    Edmonds WA 98026
    USA Cell phone

  • Lynn Gold
    July 1, 2015

    To Whom It May Concern:

    Sheffy represented your organization well by demonstrating exceptional customer service skills. Sheffy was pleasant, he worked quickly, and he delivered what he said he would deliver. Please share my comments with Sheffy.

    Warm regards,
    Lynn Gold

  • Roxy Markose
    July 29, 2016

    To Whom It May Concern,
    I'd like to write a recognition email on behalf of Damon Salvatore who has assisted me with booking a flight reservation. Of all the agents that assisted me Damon truly took time to understand my concerns and immediately came to a resolution of on ongoing issue that was happening for over 4 days. It only took one conversation with him to sort the issue out. It's staff like this that need to be recognized and appreciated because they are very hard to come by. Again I'd like to send my thank you to his efforts.

    Kind Regards,
    Roxy Markose

  • Robert Bonnet
    July 28, 2016

    Dear Percy and Wilson:

    I just booked a flight with the assistance of your Operator, Foster. I want to express my gratitude for her help. She worked patiently with me even while I got stuck for a moment with this long trip from Hong Kong to Mexico City. She is excellent at what she does and I am completely satisfied.

    I will return to your site for future travel plans. Thank you for an excellent service.


    Robert Bonnet

  • Tareq Khan
    July 25, 2016

    Hi Everyone,
    Had a word with Tareq Khan said that he was talking to gentleman Theo related to his booking he said that when he called he was not sure whether he will be end up booking with us but the way Theo explained things and the flight timings he gave us that was perfect and was in perfect price too, he also said that he will always call smartfares and talk to Theo only for his future travel plans

  • Sherland, Karlene
    July 25, 2016

    Thank you very much for the assistance. Considering that I cannot miss a day of work, I was very alarmed with the changes but you dedication to make me happy is very refreshing! I can’t say how much I appreciate it.

  • Mr Kaliser
    July 21, 2016

    Today i got an opportunity to speak to Mr Kaliser and he was really surprised by the standard of customer service and according to his experience Kathy was awesome, excellent, and wonderful over the call. As well as customer said that he will refer all his friends and family to “Smartfares “.

    You have proved that “courteous treatment will make a customer a walking advertisement “.

  • Arun
    July 19, 2016

    Hi Mr Hugh,
    I would like to convey my hearty thanks to Rico. I was lucky to get Rico online in my third attempt of calling today. First two got disconnected abruptly and I was afraid if Rico's call is also going to get disconnected. But he stayed with me till the end and helped me out.
    Actually I had to book the tickets for the second time because of some miscommunication by two of the chat support agents (Pete and Gibson). They not only told that my tickets were not confirmed but also asked me to pay 491$ (instead of the booking price 434.60) to get the same tickets at the same time. So I had booked it again today morning.

    But Rico was very clear and professional right from the beginning. His questions were up-to the point, to understand my situation exactly and also extended his level best to help me out. He really deserves a big applause. He is capable of leading a team. please do convey my Kudos.


  • Teresa
    July 11, 2016

    I am using your site for the first time and irvin was amazing. I shall use and recommed this provider to all. Thank you Irvin for your Go-extra miles efforts.

  • Dana
    July 8, 2016

    I appreciate the great customer service you provided for me yesterday (7-6-16). It is such a relief to know there are people who have pride in their work and will go the extra mile for their customer. I was having an extremely stressful situation when my daughter missed her flight in London, United Kingdom going to USA. Zen showed concern, compassion, with diligence to rectify the difficult situation I was having and after spending all the resources he could muster he came through with a solution.
    Thank You, Thank You, Thank You.

  • Gary
    July 8, 2016


  • August 31, 2016

    Dear all,

    Received an appreciation call for Hester. Customer was very happy with the service provide by Hester.

    Below are the few words used by client to appreciate Hester.


    Way to go Hester!



  • Daniela
    August 31, 2016


    I want to thank you for your help. You were incredibly patient with my changes and dealt with everything with outstanding professionalism. I have often booked flights with travelerhelpdesk but none other of your colleagues spoke so clearly English to help me to understand (as you perhaps remember English is not my native language).

    Thanks again,

    Daniela Gilardelli

  • Ashok Shah
    August 31, 2016

    Thanks emma really nice doing buisness with you in future you wiill be hearing soon from me regarding my india trip

  • Mtra. Nuris Campusano
    August 30, 2016

    De nada. Hope ALL is correct now.

    Thanks for all your assistance. It is greatly appreciated !!!

    Tu eres un EXCELENTE representante de SmartFares !!!!??

    Bendiciones para ti y tu familia.


    Mtra. Nuris Campusano

  • Jan Dean
    August 28, 2016

    I appreciate of Kane Myers service with helping to resolve a booking situation.

    I had neglected to notice the 14 hour layover, which created a problem and he was able to resolve with a new reservation. He was careful in ensuring no double credit card charges were incurred, as well as making sure the airline reservation properly showed on American's website. He also carefully explained the difference in the booking codes between smart fares and American. All of this clarified possible future confusion.

    Most importantly, he connected me with the passenger (who has no internet), so the three of us heard the same conversation and the passenger could make decisions on his own while I was able to verify the Internet proceedings. This is excellent customer service. Kane was polite, patient, and a careful agent. Please recognize him.

    Jan Dean

  • Michael A Kapchinske
    August 28, 2016

    Visitor 66782958 commented: "Kane was extremely helpful in resolving the layover issue. He ensured there was no double charge, between the cancelled reservation and the new reservation. He also made sure we were able to pull up the reservation on the airline website. This is excellent service; we also appreciate his patience and polite manner."

  • Dr.Pradeep Mehta
    August 21, 2016

    Dear Leonard,

    Our booking transaction through smart fares would not be complete without conveying our thanks to you for your help !! you made our flight booking easier and i am glad i was able to reach you because you handled it clearly , patiently and efficiently Thank you again …


    Dr.Pradeep Mehta

    we shall use smart fares site more often …..Thanks to you

  • Chirco
    August 17, 2016


    I just booked my flight with Damon Salvator who was very helpful, polite and professional over the phone. He took his time to explain to me different options and prices and he was very clear to understand. I received and excellent customer service and would definitely consider buying my tickets same way in the future. Thank you Damon!

    I Chirco

  • Linda Nikho
    August 16, 2016

    Dear Maxwell,

    I was searching for two days, unsuccessfully, for airline tickets. Within the first few seconds, you found a great deal for my family. You are prompt, polite, professional, respectful, clear and awesome. By precisely and quickly addressing all my concerns, you made our new year trip ridiculously simple.

    Thank you,

    Linda Nikho

    August 15, 2016

    Mil Gracias señor Roberto. Quiero Felicitarlo por su Excelente atención, hace sido un gran servicio al cliente, por su paciencia, buen trato y comprension. Es usted una gran persona y profesional en su labor. Le deseo muchos exitos en su empresa. Su comportamiento me hara tenerlos en cuenta para una proxima reserva. Dios lo Bendiga.

  • Sue Melke , Melke Branding
    August 12, 2016

    This is the lovely lady who helped us today.

    I told her we will always use her in future!

    Thank you Emma!!


    Sue Melke

    Melke Branding

  • Linda Baird
    August 11, 2016

    Just wanted to let you know that he was fantastic on the phone.

    Very helpful, efficient, and easy to work with.

    I did not feel rushed, or pushed to do what he wanted, he definitley worked for the 6 of us.

    We will use your company angain, and will go through Zane.

    Best regards,

    Linda Baird
    Secretary Hobble Creek Elementary
    Mapleton, Utah

  • Juan Fransisco c cunpleaños
    August 11, 2016

    Yo estoy contento con el servicio de javi por la informasion y yo usaria esta aero linea de nuebo por k muy buen servicio de javi muy amable y siento k me alludo muy bien grasias javi en el futuro si ocupo volar megustaria k tu me alludaras y te recomendaria con mis amigos muchas grasias!!

  • Arun Bala
    August 9, 2016

    Hi Seth,

    I just wanted to send you a personal note to thank you for the excellence of your service. Thank you for getting me the best ticket so I can see my two little boys 2 days early.

    I called you last month to change a date on a ticket, but since then you have become my favorite travel agent.

    I have travelled more than 20 countries and dealt with an array of travel agents, and web agents, but you are someone very exceptional.

    You are full of patience, soft spoken, with abundance of knowledge in the field, and you are dedicated to help the client.

    You are neither afraid to hold responsibility when you make mistake and apologize for the error nor approach your manager to get a rate exception.

    One of the most important character is you are quick on replying to emails as well as finding the correct information.

    I am very happy to find you on the web travel world, and looking forward to book my future tickets through you.

    Wish you the best in all your future endeavours.


    Arun Bala

    647 849 5811

  • Eddy W. Palma Alvarado
    August 2016

    Sr. Estefan Salazar

    Muchísimas gracias por la verdaderamente excelente atencion brindada en para corregir la información de la reservación de mi esposa Xenia Vilanova A. y de mi nieta Michelle Fernandez P.

    Su ayuda, comprensión, excelente atención y sobre todo la pacienca mostrada ante clientes "díficiles" como nosotros, hablan muy bien de su empresa y han sido realmente invaluables para efectuar las correcciones y obtener la reservación rápidamente

    Sr.Juan Hernandez

    Supervisor Estefan Salazar Quiero expresar mis más sinceras felicitaciones al Sr. Estefan Salazar por el excelente trato a los usuarios de su sistema. Su amabilidad, conocimiento y diligencia hicieron posible corregir rápidamente un error en los nombres de mi esposa y nieta, situación que pudo haber hecho el viaje imposible para ellas; esta corrección tuvo un costo económico para nosotros pero la atención brindada, la paciencia y el trato siempre respetuoso y amable de Estefan hacen que este costo extra sea menos doloroso para nosotros.

    De nuevo mis felicitaciones a Estefan ya que en un ambiente tan impersonal como internet; empleados como él son los que hacen que nosotros, los clientes finales nos sintamos apoyados por seres humanos que se preocupan por nosotros y por ende continuemos utlilizando los servicios de empresas como la de ustedes.


    Eddy W. Palma Alvarado

  • Susan Samet
    August 8, 2016

    Thanks for being so patient in helping me book a flight. You exhibited a great sense of understanding and consideration in order to accomplish my booking as I needed to confer and confirm with several other people who could not be conferences at the same time. May you have future success and hopefully this will be put into your permanent record to help you climb that ladder of success.

    Thanks again

    Susan Samet

  • Ms. Jaye Trites
    August 3, 2016

    Hi All,

    Spoke to Ms. Jaye Trites she said that Stefan is an asset to your company and she is very happy with the way she was handled as an customer.

    She added she will always refer her friends, family and colleague’s to book with us. I was very pleased with overall experience. Elgyn was of great help.

  • Alonzo Whitlock
    August 3, 2016

    I was very pleased with overall experience. Elgyn was of great help.

    I don't buy plane tickets very much and he took care of me. We had the problem with getting the charge through, but that was on my end. Once I changed my phone number at my bank, everything was ok. I hope everything goes well when my fiancee gets to the airport Friday. Thanks again.

    I would recommend you guys highly.

  • Eva Castillo and Emily Bertrez
    September 30, 2016

    Hi Austin,

    In the 33 years that I have living :) I have never had anyone treat me with respect , understanding, and tenderness while on the phone. You refused to get off the phone with me, until you felt I was happy with the price you provided for me. Every little counts. I want to thank you very much for allowing this trip to even happen. I will always be coming to you even if no sales are happening because I know that you, my friend, will at least have a smile- that's how it felt in the phone. Thank you! Your manager should be able to see this email and see the great employee they have.

    Thank you!

    Eva Castillo and Emily Bertrez & all the girls who are happy that Emily will be coming to our first trip together

  • Christine M. Earl
    September 26, 2016


    I wanted to commend your employee Talon. He went beyond the norm to get me the best rate to work with my limited funds, and to get the booking. I will not forget the extra work and time that he spent to get my booking correct. I travel very limitedly, usually twice a year. I will use your services for my car rentals, airlines, and accommodations. Unfortunately my hotel was already made and could not be cancelled without major penalty. Again, you have a great employee in Talon, someone who goes far beyond his duties and does it graciously and it took quite awhile to accomplish. If for anyone reason you need to contact me, please do not hesitate to contact me.

    Christine M. Earl

  • Ms. Deborah
    September 26, 2016

    Hi All,

    Spoke to Ms. Deborah and she was so amazed the way she was treated on call for more than 20 minutes just to find best price options by Grant, she also added that Grant is a useful asset and very nice human being, she said, customers calls or speak to supervisors for complaints however I am sorry that I am not booking with you because of finances but she said if she will get an opportunity in future she will definitely book with us.

  • Allison Roddick
    September 26, 2016

    Hi pearl.
    I want to thank you again for helping me with our flight booking. When I reached you i was very upset as the original flight we reserved got cancelled, booked a new one was over charged, was told we would be called back which we never were and I felt as if the people at smartfares were just trying to screw us over. I thank you for your patience and actions in resolving the issues. Reassuring me of the new booked flight and reimbursement of the extra monies wrongfully charged. I appreciated that you spoke to me a a person and we're on my side working to correct this. Thank you for going the distance and turning me, a very unhappy customer, into a happy one :-)

    Allison Roddick
    Independant Consultant

  • Kristin Zweng
    September 23, 2016

    To Whom it May Concern,

    This was the first time I had bought airline tickets. Hugo was very helpful and patient. He answered all my questions and was efficient completing the process of making the reservations. Thank you.

    Kristin Zweng

  • Dani Barro
    September 18, 2016

    I had the unique pleasure of having Finlay plan and execute my upcoming travel to Las Vegas with a friend traveling from another state.

    Lots of details had to planned out and I an happy to say Finlay was so polite, professional and truly listened.

  • Lisa
    September 15, 2016


    Thanks again for your assistance with my traveling needs. I acknowledged the last itinerary flight information, but just want to be sure that I confirmed to the correct itinerary. Could you check that I confirmed to the correct one. Leaving on 11/11 at 115am and arriving in Orlando Florida on 11/11/16 at 8:58 in the morning. Also, confirm the name of the airline.

    Your professionalism and friendly nature made it easy and enjoyable to book my first trip to Florida and our very first Disney cruise. We'll be celebrating my nieces birthday, and you helped make it possible, for me to keep a few extra dollars in my pocket,for a little spending money on the cruise.

    I'm excited and thankful for your outstanding customer service.


  • Blanca Reyes
    September 14, 2016

    (Supervisor or Manager) To whom it may concern,

    I would like to express my pleasant experience with Mr. Gibbs Williams. His customer service was excellent. He was very patient with us during our time on the phone during our booking. I would consider his service above and beyond excellence. You have a great person on your team. It was a pleasure to get great service. I wish he can be a role model for many outlets of customer services.

    Thank you, Mr. Gibbs Williams for your excellent work and keep up the good work.

    Best regards!
    One happy customer.
    Blanca Reyes

  • Georgiana L. Lehman, Linthicum MD
    September 14, 2016

    To Whom It May Concern:

    I would like to thank Mr. Spencer McGuire, SR Executive, for helping me this afternoon in my flight arrangements.

    His patience, assistance, and most kind voice made the changes I needed to make so comforting.

    I had made an error in my flight itinerary regarding my departure date. He was able to cancel my reservation and found a reservation for the date I needed, which is tomorrow, Monday 12 Sep, with a non-stop flight! This was fantastic.

    Again, this gentleman needs to be recognized and appreciated. I cannot thank his service enough.

    Thank him and your company, with great respect - Mrs. Georgiana L. Lehman, Linthicum MD

  • Brett Roberts
    September 14, 2016

    To Whom It May Concern...

    Dear Sir, I have just got of the phone from talking to Pedro a call assistant from your fight company. I want to say how impressed I was with the service I received from Pedro & with he's wonderful help ,I was able to book my flights on the times & dates I was hoping to get. I was having many problems trying to book seats on flights from my home computer & needed your help to book my flights. Pedro was very helpful & spoke clearly , confidently & politely. How nice was it to deal with such a polite assistant . It was great & we even had a "short" conversation about the Sport of Cricket, a game we found we both love & had in common. I believe Pedro would be a great role model for your company & other call assistant's would learn greatly from watching how Pedro deals with clients ,like myself. Pedro is the type of worker I would love to have working in my own company & believe you are very lucky to have such a confident & knowledgeable worker who has a great understanding of how to communicate with people. As you can see Pedro has impressed me greatly. In a world like we now are living in, it's getting harder to find polite ,good hearted people. It can be so very frustrating when trying get things organised over a phone with rude, robot like, assistants & this happens with Organisations all over the World. So it was so refreshing & enjoyable to work & communicate with Pedro today. Pedro has reminded me that there are still very nice people in this world, God Bless.

    Kind Regards ,

    Brett Roberts .
    Phone ;0431314754
    Sent from my iPhone

  • 'Jennie Bea Rehl
    September 13, 2016

    I wanted to express my appreciation for the work Aiken did on my reservation!

    He was SO patient and SO helpful! Due to the need for handicapped travel for us, Aiken went above and beyond to get us taken care of...he was awesome!! THANKS!!

    Jennie Bea Rehl

  • 'Stephen Bowie
    September 12, 2016

    To whom it may concern:

    I am writing to commend Agent Jacob #1417 for is assistance in finding me flights today. Mr. Jacob was most congenial in his interaction with me. His expertise allowed me to find what I needed in a very short amount of time.


    Stephen Bowie
    [email protected]l.com

  • Cherie Beckstrom
    September 11, 2016

    Thank YOU!!!!

    That was so very helpful!!!!!

    I really appreciate it! You do a wonderful, very professional job!


  • Paula Rubin
    September 7, 2016


    Please forward this note to your supervisor of how very pleased I was w/your knowledge, expertise and patience w/ me in your assisting me to get a "best buy" and best flight for an elderly lady.

    Many thanks, I am referring my brother, Stanley Bryer, to you for your assistance in securing a flight as well Much appreciation

    Paula Rubin

  • Princia Bethel
    September 5, 2016

    Good day,

    I am writing this review about the above captioned agent and I want to express my sincere appreciation for his most professional and helpful service.

    He was very kind, courteous and patient and answered all of my questions in a prompt fashion.

    I would like to encourage him to help up the good work because I was very skeptical about using the site but he made me feel very safe while marinating a professional decorum.

    Thank you again.

  • Steven Hartman
    September 5, 2016

    To the Supervisor of Anastasia.m,

    Today was my third attempt to book a flight through AirGorilla.com.

    For reasons i did not totally understand the first two bookings did not go through. I have called at least 3 different times today alone, The first two men i spoke to basically blew me off. The third i could barely understand her English.Then i spoke with Anastasia. I was highly irritated with the situation. She was eager to help me resolve this confusion. She even took the time to explain what the problem was. From what she explained there was an issue with Bank of America. She requested pictures of my id, bank information, and passport. She went so far above and beyond the call of duty to assist me. If the people i had spoken with before concerning this booking had been a helpful as she was it would have saved me $300. With all the effort Anastasia put into helping me, i am not even concerned about the money. Employees like Anastasia are what make people repeat customers. When i need to fly again, i personally would rather contact her specifically than waste my time searching online. Even if she is not able to get me the cheapest flight, She has earned my trust and respect.

    Steven Hartman

  • Ms Banderas
    September 1, 2016

    Ms. Banderas was so amazed with the service skills of Anastasia that she will recommend our company for future reservations for her friends and family.

    October 31, 2016

    Mr Love was very helpful in resolving my issue. His customer service is excellent

  • Jennifer Clarke-Craig
    October 31, 2016

    It was nice speaking with you, and thanks so much for your help, after trying to get this booking issue resolved all weekend, it was such a pleasure speaking with you and thanks so much for getting this issue resolved. i was at the point of asking you to cancelled the whole package and i was going to take mt business elsewhere. After dealing with you i am sure i can introduce you company to someone else. This organization is a better place with workers like you.

    Thanks again Mr. Love for been so kind and patience in making this day a brighter day.
    Jennifer Clarke-Craig

  • Charles Goodmond
    October 31, 2016

    great job working with representative mr. Danilo..exceptional and professional work ethics thank you Charles Goodmond

  • Grace from Prague
    October 31, 2016

    Customer Service Survey

    This may not be a formal survey coming from your company but I would like to commend Danilo the representative who assisted me today for acting fast regarding my concern. He was so nice and patient. I don't know how you give ratings to your representatives but in a scale of 1-5 and 5 is the highest then I would give him a perfect 5. You should hire more representatives like him and give him a raise or incentives. When I was charged for the declined transaction I was about to burst and warn friends who are using your site for booking flights but because of Danilo you can assure that I will recommend your website to others.

    Kudos to you Danilo.
    Grace from Prague

  • Leslie Shearwood
    October 31, 2016


    Thank you for helping me get my printed ticket. You have been very helpful and courteous. Again, thank you so much Paxton.


  • Romee Lim
    October 31, 2016

    Good Day!

    Mr. Paxton,

    Thank you for your efficient service. I received already the confirmation ticket number. Thank you once again and have a nice day.

  • Meg Admasu
    October 31, 2016

    Thank you for your help, Selina. Your servise has been great !!

  • Romee Lim
    October 29, 2016

    Thank you for the excellent service you gave to us. I hope everyone in your department are like you, Paxton. I appreciate everything.

  • Jackie Johnston
    October 28, 2016

    What a pleasure it has been able to work with you. Not many times in my life have I had someone to go out above and beyond as you have and I have had my own business for many Many years and have dealt with many people. We plan on doing a lot of traveling in the future and I will most certain nay call upon you for all my travel plans and refer you to all our friends.

    Thank you so so much
    Jackie Johnston
    Peace be to you!

  • Jeffrey P. Gransdcolas
    October 28, 2016

    To Whom It May Concern :

    I would like for you to know that Love did an excellent job at handling my problem and getting us booked on our flight. He was very kind and professional and I really appreciate his help.

    Thank you Again !
    Jeffrey P. Gransdcolas

  • Julie Birk-Betcher
    October 27, 2016

    Eduardo, you were very helpful on the phone and explained the resolution clearly after I was passed to you from another associate. I appreciate your kind, professional services and resolution to my inquiry. Thank you.

    Julie Birk-Betcher

  • Nubia Agudelo
    October 27, 2016

    Dear Oliver every time I need to travel I keep postponing making a reservation because is so confusing that gives me a headache and when finally I understand I have to do it is too late and I miss the sales. You just can't imagine the great service you did for me yesterday helping me book and making it so easy considering all the questions of timing and places.

    I felt bad I didn't call before,you made it so easy for me specially with your patience,your kindness,your knowledge,and friendliness,it was such a great experience that I will mail you everytime I need to book. Please cancel the arrangements for limousine since there is somebody I know traveling at the same time aand offered me to take me home.

    Please you must refer this email to your supervisor because I think is so important that they understand that to have someone like you to just makes a great difference for their business ,....I'm very gratefull and no afraid to do reservations anymore thanks to you,you opened a new door for me.......thanks...Elena.

  • Loretta Humeniuk
    October 27, 2016

    Lazar and His Boss,

    I just wanted to THANK YOU Lazar so very much for helping us with our reservation to Lisbon, Portugal and back to Canada via Barcelona. Everything worked liked clock work and all transportation via different airlines was terrific. Thank you so much for helping us and for your kindness. Thank you for this e-mail in which we could contact you if we had any difficulties. It was truly appreciated and above and beyond your duty. You are an amazing worker and your boss should know that we give you 12 out of 10 for your help, friendliness, and concern for our welfare during our recent trip to Europe.

    Please pass this on to your boss for me since I do not have an address. I think it is important that people in higher offices know how great someone is. I take time to thank those who extend themselves beyond their normal duties to make customers feel they are being served with care and compassion. In today's day and age of computers, it is easy to fob people off but Lazar really took special care of our needs and I thank him for that and find it necessary that those above him know how hard he worked to take care of our needs. You have a special worker in Lazar.

    Loretta Humeniuk
    from Canada

  • Ken Prunetti.
    October 26, 2016

    Thank you for all your help in assisting me in completing my present booking. Without your help I don't know what I would have done. I want you to know that your work did not go unnoticed by the undersigned and please pass this on to the higher ups to make them aware of what an outstanding employee you are. Again, thank you for all your efforts. Ken Prunetti.

  • Chris Cleoni
    October 25, 2016

    Thank you all for the Refund but special thank,s To Mrs Nancy Miller. She worth the posision of her Job. Thank you very mucth. Mrs N. Miller.

    Chris Cleoni

  • Malakeh Hiresh
    October 25, 2016

    Hi my name is Malakeh Hiresh. We spoke yesterday on the phone and I really appreciate your help. You were professional, patient and very helpful with taking care of my plane tickets.

    I look forward to dealing with you again.

    Thank you very much.

  • Leslie Gore
    October 25, 2016

    Pete was very helpful to me when I accidently booked a wrong flight. He stuck with me, and got it all cleared up.

    Thank you for Pete!!!!"

  • Clifford
    October 25, 2016

    Adam was very helpful with getting me and my party our E-Tickets and so very nice. You really are privileged to have this man working for you. Thanks again Adam!

    Best regards,

  • Susan M. Bennett, Davis California
    October 25, 2016

    Thank you very much, Kyra, for answering my questions about printing the ticket I purchased to send to a visiting friend. I appreciate your confirming the ticket and sending the confirmation to me. Your work was very professional and efficient!

    Susan M. Bennett
    Davis California

  • Addae Rique
    October 25, 2016

    Mr. Love thank you for the help you have answered all my questions . Good Job

  • Marta Nieves Mirabal
    October 25, 2016

    We wish to express our gratitude for all your help in fixing our mistake in our recent reservation. Employees like you our a credit to the company.

  • Peter Stepnowski
    October 25, 2016

    Thanks you for your help Pete

  • Jan Richling
    October 25, 2016

    Thank you very much for your help. You have answered all my questions and I am completely satisfied.

  • Ellitria Young
    October 24, 2016


    Thank you so much for your help. This was my 4th call to your company and you were the only one who could solve my problem. Great customer service. You have a great day.

  • Lauri Rose
    October 24, 2016

    The representative that I spoke to was very helpful and very polite

  • jatutas S.
    October 24, 2016

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